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Account Director (Account Management)

Primary Location: Phoenix, AZ
Additional Locations: AZ-Chandler, AZ-Glendale, AZ-Mesa, AZ-Phoenix, AZ-Tempe, AZ-Tucson
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Description:
The Business Account Director is accountable to develop long term client management strategies & execute effective account management strategies for larger, more complex accounts to meet profitable growth and cross-selling objectives.

** MUST be located in AZ
** MUST be willing to travel 30-40% between AZ & Southern CA **

Fundamental Components:
  • Maintain excellent verbal and written communication skills and lead client interactions with C-Suite decision makers
  • Supervisory responsibilities of designated Account Manager
  • Establish and maintain relationships with appropriate internal partners (underwriting, sales, operations, business analytics, etc.)
  • Assess and understand competitive environment and market opportunities to drive a competitive advantage
  • Handle complex contract negotiation and leverage available resources
  • Develop retention and growth forecast and deliver results
  • Identify and present cross-sell opportunities
  • Educate client on regulatory issues and developing healthcare trends that could potentially impact their plan
  • Analyze client utilization data to understand cost drivers and develop health plan strategy to reduce costs over time
  • Participation in finalist presentations related to new business


Background Experience:
  • 5+ years of Healthcare Account Management experience is REQUIRED
  • Healthcare Industry Experience is REQUIRED
  • 8-10 years industry or customer service experience REQUIRED
  • Experience with Self Funded is REQUIRED
  • College degree or equivalent experience
  • Licensure as required by state.



Additional Job Information:
This role will must be physically located in Arizona, preferably in Phoenix. This role will interact with Public & Labor groups. As well as school trusts. Local relationships will be key.

License - Insurance - License, Life/Health (ME)


Potential Telework Position:
Yes

Percent of Travel Required:
25 - 50%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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