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A1A Sr Program Manager, Business Enablement - 64046BR

Primary Location: New Albany, OH
Additional Locations: AZ-Phoenix, NC-High Point, OH-New Albany
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Description:
A1A is a fully integrated population health and customer service solution for large plan sponsors. Our embedded and customer-dedicated service, clinical, and rising risk pods allow maximization of inbound and outbound touchpoints to solve members’ needs and create behavior change. Our white-glove service and end-to-end ownership of member support creates a trusted partner in health. We are the premiere service and clinical offering for Aetna nation-wide and create industry-leading solutions for our customers and members.


Position Summary/Mission

The A1A Sr Program Manager for Business Enablement will be responsible for leading key strategic projects with high visibility, high risk, and high business impact. Examples could include new facility launches, new product launches and operationalization, or new technology feature launches.

Additionally, in coordination with the A1A Technology Director, the A1A Sr Program Manager will lead A1A operational technology break/ fixes, including systems such as our CRM (ASD or Salesforce), Clinical platform (ATV or MedCompass), Telephony (Verint, Cisco, or In-Contact), and databases.

The Sr Program Manager of Business Enablement will work with A1A leadership to identify and implement program improvement initiatives and pilots, including member experience design initiatives, clinical initiatives, or other strategy and growth initiatives.

This will require the incumbent to lead the work and deliverables of multiple, complex projects or programs, through to implementation, that impact multiple processes, systems, functions and products.






Fundamental Components:
  • Develops and implements strategic business plan to achieve business goals.
  • Proactively leads a program and/or most complex projects by setting strategic direction.
  • Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization.
  • Collaborates and partners with other functional managers, other business areas across/within segments or other business areas to ensure all workflow processes and interdependencies are identified and addressed.
  • Consults with constituents (these may be internal and/or external) to scope/define project.
  • Influences change in order to improve performance results, organization effectiveness and/or systems/quality/services.
  • Obtains financial support for most complex projects or supports this work as it relates to program management.
  • Collaboratively works across multiple functions and /or segments to obtain agreement from all impacted parties (e.g., up and downstream effects often impact multiple functions and/or segments.)
  • Responsible for development and implementation of new ideas that supports work/team.
  • Cross function/segment group facilitation/presentation.
  • Leads all project and/or program management work including monitoring and tracking of progress and status update communications.
  • Responsible for resource utilization within and across work teams.
  • Responsible for the financial implications of projects and/or program budgets. Assists others to identify solutions to issues that negatively impact program and/or project plan.


Background Experience:
  • Demonstrated excellence in high visibility project management, such as multi-state launches
  • PMP certification, Consulting experience, Agile development, or Lean Six Sigma methodology experience preferred
  • Experience managing IT projects, with multiple constituents
  • Experience managing vendors
  • Experience presenting to Senior Executives
  • Experience developing and managing multiple budgets related to various projects and or programs
  • Proven track record in meeting project milestones and negotiating for resources, leading to in-time, on-budget launches
  • BS/BA or equivalent experience and 8-10 years of experience related to standards & measurements, technology, systems and processes, including project consultation preferred


Additional Job Information:
  • Ability to communicate effectively with all levels of management.
  • Proven ability to satisfy customers’ needs and develop alternatives to resolve issues.
Family Summary/Mission
Supports the business by recommending appropriate actions, strategies and/or alternatives to meet business needs. Has responsibility for leading/managing all aspects of a project and or program such as planning, coordination, development, implementation including the financial implications while prioritizing work, resources and time. Ensures the end state of the project and/or business operations meets business objectives and that all deliverables and due dates are met. Highly collaborative process often requires managing relationships across the segments or multiple functional areas.

Department Summary
A1A is a fully integrated population health and customer service solution for large plan sponsors. Our embedded and customer-dedicated service, clinical, and rising risk pods allow maximization of inbound and outbound touchpoints to solve members’ needs and create behavior change. Our white-glove service and end-to-end ownership of member support creates a trusted partner in health. We are the premiere service and clinical offering for Aetna nation-wide and create industry-leading solutions for our customers and members.



Potential Telework Position:
No

Percent of Travel Required:
25 - 50%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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