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A1A Business Project Program Manager

Primary Location: Phoenix, AZ
Additional Locations: AZ-Phoenix
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Description:
Aetna One Advocate (A1A) is Aetna’s premier service and clinical offering for Aetna nation-wide and creates industry-leading solutions for our customers and members. The model is a fully integrated population health and customer service solution for large plan sponsors. The model is a high-touch, high-tech member advocacy service which combines data-driven processes with the expertise of highly trained clinical and concierge member services.
The mission of this model is designed to meet each member at every aspect of their health care journey. Our embedded customer-dedicated service and clinical pods allow maximization of inbound and outbound touchpoints to solve members’ needs and create behavior change. Our data analytics, white-glove service and end-to-end ownership of member support creates a trusted partner in health. This is an exciting time to join Aetna a CVS Health company in our journey to change the way healthcare is delivered today. We are health care innovators.

The A1A Business Project Program Manager supports the Aetna One Advocate clinical implementation process and business by recommending appropriate actions, strategies and/or alternatives to meet business needs. Has responsibility for leading/managing all aspects of the Clinical Implementation Program such as planning, coordination, development, implementation, and prioritizing work. Ensures the end state of the implementation meets business and clinical objectives and that all deliverables and due dates are met. Highly collaborative process but in a highly matrixed organization requires managing relationships across multiple functional areas. This role will focus on the Clinical Implementation process from Request For Proposal (RFP) through onsite finalists meetings and then from day one implementation through 90 days after go-live or effective date. Highly focused and attention to detail is mandatory but also must have the ability to toggle to communicate issues and progress to our customer base – both internal and external. This role is customer facing and highly visible to our customer base which includes, Plan Sponsors, Account Teams, and A1A Clinical and Operations Teams.

Fundamental Components:
Key Responsibilities:
  • Lead the A1A Clinical Implementation process from end to end or from Request For Proposal (RFP) through onsite finalists meetings and then from day one implementation through 90 days post go-live or effective date
  • This role is customer facing and highly visible to our customer base which includes, Plan Sponsors, Account Teams, and A1A Clinical and Operations Teams among others
  • Lead the Transition of Care (TOC) process engaging other competitor carriers to ensure a seamless transition to Aetna for our members
  • Participate in product development and strategic assessments of potential new products and services and analyzing each one’s impact on our customers, members, and A1A Teams
  • Highly focused and attention to detail is mandatory
  • Work to ensure all systems are populated and set up to ensure both up and down stream movement of clinical data
  • Must have the ability to communicate issues and progress to our customer base – both internal and external
  • Identifies gaps and recommends enhancements related to new products, services and workflows based on broad view of the organization
  • Collaborates and partners to ensure all workflow processes and interdependencies are identified and addressed
  • Consults with constituents to scope/define project in a highly matrixed organization
  • Influences change in order to improve organizational effectiveness and clinical systems set up
  • Collaboratively works across multiple functions and /or segments to obtain agreement from all impacted parties


Background Experience:
  • 6 plus years of experience related to clinical business, technology, systems, processes including project consultation
  • Proven track record within Project Management and meeting project dates
  • Ability to toggle between Project Management and customer facing responsibilities
  • Project management experience
  • Previous healthcare experience preferred


Additional Job Information:
Ability to communicate effectively with all levels of management.Proven ability to satisfy customers needs and develop alternatives to resolve issues.

Required Skills:
General Business - Applying Reasoned Judgment, General Business - Communicating for Impact, General Business - Demonstrating Business and Industry Acumen

Desired Skills:
Leadership - Anticipating and Innovating, Leadership - Collaborating for Results, Leadership - Developing and Executing Strategy

Technology Experience:
Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel, Operating System - Windows

Potential Telework Position:
Yes

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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