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Group Retiree Solutions - Senior Account Director

Primary Location: Parsippany, NJ
Additional Locations: NJ-Parsippany, PA-Blue Bell, PA-Harrisburg
Develops and executes effective account management strategies for larger, more complex accounts to meet profitable growth and cross-selling objectives.

Fundamental Components:
Act as senior strategic business partner to constituents (producers, plan sponsors, customers) to optimize the positioning of Aetna’s products and services and to attain profitability and membership objectives.Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved. Prepares client for renewal by explaining cost drivers of benefit plan, offers solutions to reduce costs, delivers renewal to client and producer. Formulates complex financial decision recommendations and presents them to management.Assesses the competitive environment and develops sales strategies to capitalize on market opportunities and drive a competitive advantage.Accountable for establishing and maintaining relationships with appropriate internal partners, (underwriting, plan sponsor services, medical management, etc.). Ensure clients are kept informed of any regulatory issues and/or developing healthcare trends potentially impacting their benefits program strategy. Works with clients to make certain that any changes resulting from this activity are appropriately addressed within the context of their business needs and employee benefits strategy.Leads finalist presentations related to either new business or growth/cross sell opportunities on designated customers. (*)

Background Experience:
8-10 years industry or customer service experience. College degree or equivalent experience Licensure as required by state.

Additional Job Information:
Experience managing public entities/government business is preferred.

Medicare Advantage product knowledge is a plus.

Required Skills:
Benefits Management - Understanding Clinical Impacts, General Business - Managing Sales Relationships, General Business - Turning Data into Information, Sales - Knowing Customers, Sales - Selling Products and Services

Functional Skills:
Communication - Communication Development - Executive level presentations, Products-Medical - Aetna Group Medicare Advantage Plan Network Service Areas, Sales & Service - Account Management, Sales & Service - Complex negotiations

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - TE Microsoft Excel

Insurance - Licensed Life and Health Producer

Potential Telework Position:

Percent of Travel Required:
25 - 50%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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