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Aetna is now a CVS Health Company

Associate Account Manager NE/SE Regions

Primary Location: Omaha, NE
Additional Locations: NE-Omaha
PayFlex has been in the benefits administration business for more than 30 years, dedicated to health care account offerings. We help nearly three million employees across the country fund their out-of-pocket health care expenses with pre-tax dollars and lower their taxable income. Our experience has propelled us forward to evolve our offerings beyond the standard pre-tax offerings and with a refocused purpose to make it simple to plan, pay, and save for personal well-being. As part of CVS Health, we’re on the verge of revolutionizing the consumer health care experience.

At PayFlex we know that the culture of our organization is the key to our success. If you align to our purpose, then you may be the right person to join our inspiring, dynamic,and fun team. We can’t wait to meet you!

The Associate Account Manager position is to support the service and administration of Aetna’s products to achieve profitable growth. This will be achieved through the development of strong relationships and execution of processes and workflows that effectively meet customer and Plan Sponsor needs.

Fundamental Components:
  • Develops and executes customer product/plan administration
  • Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develop solutions
  • Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement
  • Responds to customers’ requests for claim analysis, plan design changes, and benefit questions and clarifications
  • Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages
  • Supports all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areasManages open enrollment activities
  • Promotes Navigator usage and implements strategies to increase usage for products
  • Notifies customers of Aetna policy changes, determining impact to customer and providing consultative support
  • Supports scheduling of customer meetings and preparation for these meetings

Background Experience:
  • 1-3 years of client service experience. Bachelor's degree or equivalent work experience.

Additional Job Information:
Valid driver’s license in good standing.Demonstrated ability to consult strategically on broad HR initiatives.Overnight travel as needed.Excellent project management, organizational and presentation skills.Strong team player, able to handle multiple assignments and responsibilities simultaneously.

Required Skills:
General Business - Communicating for Impact, General Business - Demonstrating Business and Industry Acumen, General Business - Maximizing Work Practices

Desired Skills:
General Business - Applying Reasoned Judgment, General Business - Communicating for Impact, General Business - Maximizing Work Practices

Functional Skills:
Administration / Operation - Telephone / Receptionist, Communication - Member communications, Customer Service - Customer Service - Member Services - Traditional products

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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