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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Account Manager - Central Region

Primary Location: Omaha, NE
Additional Locations: NE-Omaha
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Description:

PayFlex has been in the benefits administration business for more than 30 years, dedicated to health care account offerings. We help nearly three million members across the country fund their out-of-pocket health care expenses with pre-tax dollars and lower their taxable income. Our experience has propelled us forward to evolve our offerings beyond the standard pre-tax offerings and with a refocused purpose to make it simple to plan, pay, and save for personal well-being. As part of CVS Health, we’re on the verge of revolutionizing the consumer well-being journey.

The PayFlex Account Manager (AM) will provide superior service and seamless administration of the PayFlex products & services for the Central region. The AM will focus on the development of strong day-to-day relationships and execution of processes to efficiently meet each plan sponsor's needs. Cross-training to manage other PayFlex products will also be aligned in order to have the AM be a single point-of-contact to efficiently meet the needs of an assigned book of business. This position will cultivate strong relationships with the Field Account Executive/Account Managers, brokers and Plan Sponsors. Provides superior Consumer Fund Services knowledge of products, services and financial arrangements to allow the retention and growth of existing customers and effectively impact new sales growth.


Fundamental Components:
• Key point of contact for research and resolution of plan sponsor/broker inquiries and system set up • Possesses excellent problem-solving, time management, and organization skills • Communicates effectively with internal and external clients • Monitors work queues daily and serves as additional resource for team • Reviews regulation and policy updates regularly and informs clients as required, identifying opportunities for additional education for employers • Meets proactively with clients to review service needs and supports efforts to maintain a 100% client retention rate • Identifies and implements complex service improvement opportunities • Understands organization's strategic goals and aligns priorities accordingly by offering clients creative and innovative recommendations to increase productivity and performance • Works independently and self manages a heavy daily workflow

Background Experience:
3-5 years Client Service or Account Management experience related to Employee Benefits Plans, especially Cobra Administration.
Previous experience with supporting National Clients
Strong organizational, time management and responsive skills.
Able to travel up to 25% regionally.
Proficient skill level with MS Office Programs, especially Excel and PowerPoint.
Strong problem solving and analytical skills.


Additional Job Information:
The primary location is Omaha, NE

Potential Telework Position:
No

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)

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