Account Manager (National Accounts)Primary Location: Norwalk, Connecticut
Additional Locations: CT-Hartford, CT-Norwalk, MA-Boston, MA-Wellesley Apply
60726Fundamental Components: Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.
Follows through on outstanding issues to the point of resolution.
Offers creative product and service solutions to address client's evolving needs.
Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team’s business plan for each customer.
Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.
Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies, including performance guarantees.
Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation. Background Experience: 2-5 years industry or customer service experience.
Multi-functional experience, e.g., underwriting.
Insurance license, as required by state law.
College degree or equivalent work experience. Required Skills: Benefits Management - Applying Life Cycle Intelligence, Service - Demonstrating Service Discipline, Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs Desired Skills: General Business - Communicating for Impact, General Business - Consulting for Solutions, General Business - Demonstrating Business and Industry Acumen, Leadership - Collaborating for Results, Service - Providing Solutions to Constituent Needs Functional Skills: Clinical / Medical - Consultative informatics, Customer Service - Customer service - Medical Transcription, Customer Service - Customer Service - Member Services - Traditional products, Planning - Strategic Technology Experience: Aetna Application - Accounts Payable (Trade), Aetna Application - AetInfo Reporting, Aetna Application - Customer Coverage Inquiry (web) Education: Insurance - Life and Health Insurance License/CT Potential Telework Position: Yes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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