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Sr Service Advocate

Primary Location: Newark, New Jersey
Additional Locations: NJ-Newark
We are currently recruiting top talent for our new store front location in Newark, NJ. This position requires answering questions and resolving issues based on walk-in/appointment based interactions and outbound phone calls to Medicare members.

Fundamental Components:
We are currently recruiting top talent for our store front location in Newark, NJ. Aetna Medicares Member Advocacy Center outreaches to our members to provide innovative, proactive and compassionate solutions that exceed our members expectations. This position will also assist members via walk-ins and appointments in our New Jersey Walk-in Center. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires answering questions and resolving issues based on walk-in/appointment based interactions and outbound phone calls to Medicare members. This position requires a high degree of empathy and patience. This position also requires performing a review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible and educating the member on their plan of benefits.

Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
Prior experience working directly with members / consumers preferably in a leading retail setting or call center setting.
Ability to make effective and independent decisions
Demonstrated organizational and communication skills required.
Ability to creatively solve members problems and have desire to help and advocate for them.
Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
Ability to absorb and apply new and changing information.

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

Functional - Customer Service/Customer service - retail environment/1-3 Years

Technical - Computer Operations/System and Console Operations/1-3 Years/End User

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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