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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Senior Content & Social Media Operations & Governance Specialist - 57622BR

Primary Location: New York, New York
Additional Locations: NY-New York
Does operationalizing corporate policies and procedures excite you? Are you a stickler for the rules? Can you enforce a governance framework for a large organization? Then the Enterprise Content & Social Media team at Aetna is looking for you.

The team is hiring a Senior Content & Social Media Operations & Governance Specialist to support operations and governance within Aetna's Marketing organization, and across all employees. We are looking for an ambitious, operationally-minded innovator to understand business goals and priorities and assist building necessary operations and governance solutions to help meet them. The Senior Specialist will help streamline processes, ensure efficiency and fulfill team needs.

The candidate must demonstrate prior experience and success navigating large, highly matrixed organizations.
Primary responsibilities include:

Fundamental Components:


- Act as system administrator for content and social media tools, overseeing user licenses and permissions
- Work as the primary point of contact for technology vendors, managing communications and socializing important tool updates
- Outline and maintain workflows for team processes and operating models
- Publish editorial content on Aetna's owned channels through our data asset management system
- Maintain and update Enterprise Social Media & Content intranet content

- Work with key stakeholders across the organization to ensure compliance and understanding of governance best practices
- Support the development of new, and update existing content and social media guidelines, policies, playbooks, and training programs
- Audit official social media platforms to ensure compliance to guidelines
- Maintain an enterprise-wide framework of policies, procedures and tools to support content and social media governance

5 years experience with governance and operations within an organization
Proactively identifies solutions and is able to implement them quickly and nimbly
Able to work independently without close supervision, and as part of a collaborative team
Thrives in a fast-paced, ever-changing environment
Willing to collaborate on large teams for cross-functional projects
Ability to influence others and interact at all levels of an organization
Extreme attention to detail
Marketing experience necessary
Excellent writing, presentation and communication skills
Experience with social media tools such as Sprinklr and Bitly
Experience with content management solutions such as Adobe AEM
Healthcare industry experience a plus
5+ years experience in marketing or related field.
Experience working in highly regulated industry a plus.
Experience working with marketing project management/automation tools a plus.
Proven ability to work in fast paced environment.
Excellent attention to detail.

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

Functional - Marketing/Strategy development/4-6 Years
Functional - Marketing/Web content management/4-6 Years
Functional - Project Management/Cross-functional project management/4-6 Years
Functional - Information Management/Decision trees and classification rules/4-6 Years
Functional - General Management/Process & quality improvement/1-3 Years

Technical - Asset Management//4-6 Years/Power User
Technical - Other//4-6 Years/Power User
Technical - Desktop Tools/Software Management/1-3 Years/Power User
Technical - Desktop Tools/Microsoft Word/4-6 Years/Power User

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Click To Review Our Benefits (PDF)


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