At Aetna, a CVS Health Company, we’re pioneering a total approach to health and wellness, focusing on the whole person - body, mind, and spirit. Our more than 4,000 nurses are central to turning our member’s health ambitions, big and small, into achievements. Your role will include helping members stay well, manage health conditions, and access the right care at the right time. As you do this, we’ll support you in achieving more in your life and your work.
What makes a successful nurse? Here are the traits we are looking for:
- Problem Solver
- Results Driven
- Technology Savvy
- Detail Oriented
- Good Listener
- Open Minded
- Team Player
Paid Time Off & Disability
International Associate Account ManagerPrimary Location: New York, New York
Additional Locations: NY-New York Apply
71544Fundamental Components: Assists with development and execution of customer service strategy: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions.Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.Responds to customers’ requests for network analysis, benefit plan design changes, and benefit questions and clarifications.Manages plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.Supports open enrollment activities. Background Experience: 3-5 years industry or customer service experience preferably with complex accounts. Insurance license, as required by state law.College degree or equivalent work experience. Clinical Licensure: N/A Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Aetna, a CVS Health Company Leadership
Meet the Aetna, a CVS Health Company executives who are helping to transform health care locally, nationally, and around the globe
Take a Look
Aetna, a CVS Health Company
Larry Merlo at Forbes Health Care Summit Discusses combination of CVS and Aetna and Placing Consumers at the Center of Their Care
Sign up for Job Alerts
Explore This Area
Check out where you could be working if you apply.View Map
Join Our Talent Community
Sign up to receive information about job openings that are tailored to your skills and interests. Plus, get the latest career news from Aetna, a CVS Health Company.