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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Medicare Retention Specialist

Primary Location: New Albany, Ohio
Additional Locations: OH-New Albany
The Medicare Retention Specialist is accountable for collaborating and developing Local Market retention strategies. The position is responsible for Medicare member retentions and senior community development.

Fundamental Components:
Responsible for meeting Medicare member retention goals for the Ohio and Kentucky markets. Conduct member meetings, engaging in Provider Collaboration opportunities, review and collaborative development of member materials/communications, attending events, training (FSR, BM, brokers). Analyze the membership data to produce reporting and proposal for retention activities that mitigate lapses. Strategize and plan locations, topics and audience for member events. Prepare and manage the delivery of all materials and giveaways for local events. Serve as liaison to member experience committee. Secure and manage corporate shared services supporting the local events.

Minimum 1 to 3 years Medicare Advantage experience required. Member retention experience preferred. Marketing experience is a plus. Excellent written and verbal communication and presentation skills. Ability to use Microsoft Outlook, Word, Excel, PowerPoint, and corporate applications. Ability to communicate effectively with all levels of management. Ohio Life and Health license and Kentucky non-resident license required.

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

Insurance/Life and Health Insurance License is required

Functional - Sales & Service/Individual sales/1-3 Years
Functional - Sales & Service/Account Management/1-3 Years
Functional - Products-Medical/Individual Medicare Advantage Plan/1-3 Years
Functional - Products-Medical/Individual Medicare Prescription Drug Plan/1-3 Years
Functional - Products-Medical/Individual Medicare Supplement Plan/1-3 Years

Technical - Desktop Tools/Microsoft Foundation Classes/1-3 Years/End User
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User
Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User

Leadership/Collaborating for Results/FOUNDATION
Sales/Knowing Customers/FOUNDATION
Sales/Selling Products and Services/FOUNDATION

General Business/Managing Sales Relationships/ADVANCED
Service/Case Administration/FOUNDATION
Service/Demonstrating Service Discipline/FOUNDATION

Telework Specifications:
Full-Time Telework (WAH)

Aetna offers a competitive base salary and bonus compensation plan. Aetna offers health, dental, vision, life and disability insurance. Aetna offers a competitive matching 401k plan. Aetna pays mileage reimbursement

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Potential Telework Position:

Percent of Travel Required:
25 - 50%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Click To Review Our Benefits (PDF)


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