Skip to main content

A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Inb/Outb Queue Assoc

Primary Location: New Albany, Ohio
Additional Locations: OH-New Albany
Apply
POSITION SUMMARY
Supports comprehensive coordination of medical services including intake, screening and referrals. Promotes/supports quality effectiveness of Healthcare Services.

Fundamental Components:
As an Inbound Queue Associate at American Health Holding Inc.- an Aetna company, you will be supporting comprehensive coordination of medical services including intake, screening and referrals to American Health Holdings Medical Service Programs. This includes promoting and supporting quality effectiveness of Healthcare Services.

BACKGROUND/EXPERIENCE desired:
2-4 years experience as a medical assistant, office assistant or other clinical experience.

EDUCATION
The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.

REQUIRED SKILLS
General Business/Communicating for Impact/ADVANCED
Service/Creating a Differentiated Service Experience/ADVANCED
Service/Handling Service Challenges/FOUNDATION

ADDITIONAL JOB INFORMATION
Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members. Computer literacy in order to navigate through internal/ external computer systems, including Excel. Ability to effectively participate in multi-disciplinary team including internal and external participants. Familiarity with basic medical terminology. Effective communication, telephonic, and organization skills.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)

Apply

Jobs for you

Recently Viewed Jobs

You do not have any recently viewed jobs

Your Saved Jobs

You do not have any saved jobs

Sign up for Job Alerts

Join our Talent Community

At Aetna, we are pioneering a total approach to health and wellness and we need talented candidates like you to join our team. Become a member of our talent community to be the first to know about career initiatives that match your skills and interests as they become available, in addition to details on upcoming events, networking opportunities, and news about Aetna.

Join Our Talent Community

Sign up to receive information about job openings that are tailored to your skills and interests. Plus, get the latest career news from Aetna.