At Aetna, we’re pioneering a total approach to health and wellness, focusing on the whole person - body, mind, and spirit. Our more than 4,000 nurses are central to turning our member’s health ambitions, big and small, into achievements. Your role will include helping members stay well, manage health conditions, and access the right care at the right time. As you do this, we’ll support you in achieving more in your life and your work.
What makes a successful nurse? Here are the traits we are looking for:
- Problem Solver
- Results Driven
- Technology Savvy
- Detail Oriented
- Good Listener
- Open Minded
- Team Player
Paid Time Off & Disability
Director, Clinical Health Services (RN) Registered Nurse - 55617BRPrimary Location: New Albany, Ohio
Additional Locations: OH-New Albany Apply
Oversees the implementation and on-going execution of the strategic and operational business plan for the business segment's clinical operations, inbound/outbound call queue, implementation, and/or plan sponsor operations. Coordinates business segment policies and procedures in support of financial, operational and service requirements.
Fundamental Components but not limited to the following:
Develop and manage clinical operations focused on improving clinical and financial outcomes, member engagement, and satisfaction
Serve as liaison with regulatory and accrediting agencies and other health business units
Formulate and implement strategy for achieving applicable department/unit metrics and provide operational direction
Serve as technical, professional and business resource (may cross multiple business functions)
Develop and participate in presentations and consultations to existing and prospective customers
Direct/provide enhancements to business processes, policies and infrastructure to improve operational efficiency (may cross multiple business functions)
Participates in internal and external health industry development efforts
Develop, implement, and evaluate policies and procedures, which meet business needs (may cross multiple business functions)
Implements and monitors business plan and oversees any implementations or business transitions impacting service operations.
Collaborates and partners with other business areas across/within regions or segments and within other centralized corporate areas to ensure all workflow processes and interdependencies are identified and addressed on an on-going basis.
Promote a clear vision aligned with company values and direction; sets specific challenging and achievable objectives and action plans; motivates others to balance customer needs and business success; challenges self and others to look to the future to create quality products, services, and solutions.
Exhibits the following Employee Behaviors
8+ years clinical leadership required
Ability to synthesize program performance and clinical outcomes required
Lean Six Sigma preferred
The minimum level of education desired for candidates in this position is a Master's degree.
LICENSES AND CERTIFICATIONS
Nursing/Registered Nurse (RN) is required
Functional - Nursing/Case Management/7+ Years
Functional - Nursing/Mental Health/7+ Years
Functional - Management/Management - Multifunctional management :> 25 employees/7+ Years
Technical - Operating Systems/Windows/7+ Years/End User
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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