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Information Technology

Aetna IT is committed to keeping our members at the heart of everything we do. Our top-talent workforce delivers leading-edge technology, drives innovation, turns vision into action and challenges the art of the possible. We provide best-in-class services to our members by delivering groundbreaking healthcare tools, enabling consumer-friendly interactions and protecting data security. Your mission will be to deliver innovating technology solutions including: Hybrid cloud infrastructure, artificial intelligence/machine learning capabilities and infrastructure as code.

Aetna, a CVS Health Company, is a company with a world-class IT team and we will be counting on you to carry on our success as the preferred provider of infrastructure services for our business partners.

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Job Details

Senior Computer Services Technician

Primary Location: Middletown, Connecticut
Additional Locations: CT-Middletown
Provide IT Computer Services Department with technical support in the management and operation of the computing environment through the effective use of standard monitoring tools, processes and procedures needed to achieve highly available computer services in Aetna’s Mainframe, Midrange, Distributed/Server, Network and Intranet/Internet WEB environments.

Fundamental Components:
Availability Management:
  • Develops knowledge of application and infrastructure availability criteria while learning to identify potential impacts to the business. Maintains a high level of commitment to, and focus on, customer requirements.
  • Adheres to Notification processes, procedures, tools, and controls
Change and Problem Management:
  • Develops understanding of the Change Management process as it relates to batch, online and infrastructure activities for service delivery and service support functions
  • Assists senior team member on complex, or independently supports less complex change activities and releases of business applications, working in concert with Production Services and/or IT representatives to ensure timely, effective installation
  • Acquires knowledge of Problem Management tools and gains skills to assist in resolution and recurrence avoidance of service incidents
  • Responds to daily operational issues maintaining high level of standards by mitigating problems/failures and recommending proactive solutions to help prevent recurrence.
  • Demonstrates utilization of major system and service console tools on current installed CPUs. Manages, maintains, and configures the mainframe and its I/O configuration
  • Activates, checks out, monitors, shuts down and recovers platforms, applications and databases. Demonstrates effective use of Mainframe/Midrange/Online scheduling tools to manage and monitor batch jobs for business applications. Proactively monitors and analyzes system events to mitigate risk scenarios and ensure stability of applications and computing infrastructure
Infrastructure/Application Management & Recovery:
  • Assists senior team members in managing vendors and engineering representatives, toward the restoration of service for disabled computing infrastructure components and impacted applications
  • Serves as the technical focal point on uncomplicated and less critical situations. Demonstrates and takes on an active technical role during the recovery of hardware, software or processing incidents
  • Develops an in-depth knowledge of techniques to diagnose and capture documentation for system and infrastructure problems. Maintains significant knowledge of Problem Management tools and assists in resolution
  • Participates in assigned projects and IT initiatives
  • Develops strong communication skills used to gather and share accurate and complete documentation, communicate problem situations, turnovers and recaps to the areas responsible
  • Proactively pursues opportunities to enhance personal skill set. Actively participates in training and coaching support from senior staff members.

Background Experience:
  • Demonstrated teamwork, positive attitude and good rapport with peers and customers.
  • Demonstrated leadership and problem solving abilities.
  • Experience and in depth technical knowledge in the computing environment (Mainframe, Midrange, Distributed/Server, Network and Intranet/Internet WEB environments) and/or programming languages required to use/support all Computer Services tools.
  • 5+ years progressively responsible experience in complex computing environment with a background in mainframe, midrange, distributed, network, WEB environments.
  • Bachelor's degree in Computer Science, or equivalent combination of education and work experience.

Additional Job Information:
Ability to work effectively with business partners, other IT organizations and management. Excellent verbal and written communication skills. Project management and analytical skills.

This position will reside in the Middletown, CT and Windsor, CT Data Centers, following 24x7 Operations. The hours for this position will be daytime, 06:00-18:00 – 3.5 days a week and will include weekend rotations

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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