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Data Center Operations: Techni

Primary Location: Middletown, Connecticut
Additional Locations: CT-Middletown
Provide IT Computer Services Department with technical support in the management and operation of the computing environment through the effective use of standard monitoring tools, processes and procedures needed to achieve highly available computer services in Aetnas Mainframe, Midrange, Distributed/Server, Network and Intranet/Internet WEB environments.

Fundamental Components:
Develops knowledge of application and infrastructure availability criteria while learning to identify potential impacts to the business. Maintains a high level of commitment to, and focus on, customer requirements. Adheres to Notification processes, procedures, tools, and controls Develops understanding of the Change Management process as it relates to batch, online and infrastructure activities for service delivery and service support functions Assists senior team member on complex, or independently supports less complex change activities and releases of business applications, working in concert with Production Services and/or IT representatives to ensure timely, effective installation Acquires knowledge of Problem Management tools and gains skills to assist in resolution and recurrence avoidance of service incidents Responds to daily operational issues maintaining high level of standards by mitigating problems/failures and recommending proactive solutions to help prevent recurrence. Demonstrates utilization of major system and service console tools on current installed CPUs. Manages, maintains, and configures the mainframe and its I/O configuration Activates, checks out, monitors, shuts down and recovers platforms, applications and databases. Demonstrates effective use of Mainframe/Midrange/Online scheduling tools to manage and monitor batch jobs for business applications. Proactively monitors and analyzes system events to mitigate risk scenarios and ensure stability of applications and computing infrastructure Assists senior team members in managing vendors and engineering representatives, toward the restoration of service for disabled computing infrastructure components and impacted applications Serves as the technical focal point on uncomplicated and less critical situations. Demonstrates and takes on an active technical role during the recovery of hardware, software or processing incidents Develops an in-depth knowledge of techniques to diagnose and capture documentation for system and infrastructure problems. Maintains significant knowledge of Problem Management tools and assists in resolution Participates in assigned projects and IT initiatives Develops strong communication skills used to gather and share accurate and complete documentation, communicate problem situations, turnovers and recaps to the areas responsible

2 to 4-year college degree or equivalent work experience. 1+ years experience in complex computing environment, with a background in mainframe, midrange, distributed, network and WEB environments. Demonstrated teamwork, positive attitude and good rapport with peers and customers. Ability to multi task in a fast paced continually changing environment

The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.

The IT Technical Training Program is a 24 month rotational program targeted at earlier-in-career talent, job experience is a plus. This job is specific to the Data Center Operations track. Rotation tracks have been developed to provide a path for members to follow as they journey towards their final placement. The paths are intended to ensure that members are exposed to the many different skills they will need upon completion of the program. Within these tracks, all program members will be supported by rotation managers as well as senior level mentors. Rotation length can vary but are typically 6 months long and all program members will go through an initial onboarding orientation as well as various core trainings throughout the life of the program.

Following completion of the program, this position will reside in the Middletown, CT and Windsor Data Centers, following 24x7 Operations. The hours for this position will be daytime, 06:00-18:00 3.5 days a week and will include weekend rotations. Rotational program assignments may require travel to the Hartford home office.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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