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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Medicare Broker Manager

Primary Location: Little Rock, Arkansas
Additional Locations: AR-Little Rock, AR-Rogers
Accountable for driving and achieving company defined distribution channel sales goals and objectives. Responsible for the execution of market strategy impacting the recruitment, onboarding, engagement, production, and compliance adherence of assigned independent agent base.

Fundamental Components:

- Responsible for meeting established health plan broker sales goal through management of assigned block of agents. - - Prospects for and recruits new agents through collaboration with National and Direct agency relationships or through agent marketing activities targeted direct to the agents.
- Assures appropriate market coverage through management of agent recruiting activities.
- Responsible for identifying and developing local preferred agents to support the attainment of health plan goals.
- Responsible for onboarding new agents by supporting their navigation of contracting, certification, and training requirement.
- Provides leadership for all broker training, recertification, and testing through face-to-face, individual, and group meetings and web-based resources.
- Administers broker testing and recertification.
- Proactively develops agent activation.
- Strategy should utilize the deployment of various tactics such as face-to-face, telephonic, and written communication methods and information management.
- Responsible for ongoing individual agent management.
- Responsibilities include the establishment of production goals and compliance thresholds, along with the communication and ongoing enforcement of these established expectations with each assigned agent.
- Key role is to prioritize broker relationships according to their ability to meet or exceed expectations.
- Makes recommendations to management on agents plan preferred designation and contract level status.
- Responsible for ensuring agent adherence to all CMS and Aetna guidelines.
- Monitors compliance with state, federal, and health plan regulatory requirements.
- Maintains all files associated with broker contracting, including broker agreements.
- Reports all implementations and corrections to health plan management.
- Coordinates response to broker-related complaints.
- Investigates documents and retrains brokers as necessary.
- Recommends termination of broker relationship with company as appropriate.
- Coordinates with the appropriate customer service and health plan resources to support broker activities.
- Verifies and validates broker commission payments.
- Ensures broker commission payments are submitted for payment.
- Resolves issues and inquiries related to commissions from health plan and brokers.

- Minimum 5 years industry, sales and/or broker sales experience required
- Excellent written and verbal communication and presentation skills.
- Experience with MS Office
- Ability to communicate effectively with all levels of management


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

Insurance/Life and Health Insurance License is required

Functional - Marketing/Direct marketing/1-3 Years
Functional - Sales & Service/Distribution channel management/1-3 Years
Functional - Sales & Service/Strategy development/1-3 Years

Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/
Technical - Desktop Tools/Microsoft Word/1-3 Years/

Telework Specifications:
Telework is a requirement for this position (no physical office location)

Are you a sales driven individual passionate about Medicare? Imagine working from home and being able to coach brokers on how to grow their book of business. Do you like connecting with the community and grass roots marketing? With Aetna all this is possible while helping independent brokers navigate the Medicare Industry

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Potential Telework Position:

Percent of Travel Required:
50 - 75%

Click To Review Our Benefits (PDF)


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