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Aetna is now a CVS Health Company

Account Associate

Primary Location: Houston, TX
Additional Locations: TX-Houston
Self-motivated and enthusiastic individual responsible for customer service, employee education, and wellness activities for the plan sponsor. Identifies constituent-specific service issues, suggest solutions, and may lead resolution of issues working with other areas. This is an on-site customer service position and employee will reside in the customer's office location in Houston.

Fundamental Components:
  • Research and resolve customer claim issues received via walk-in, telephone or e-mail
  • Assist the account team with implementation, plan administration, wellness initiatives, open enrollment, health fairs, and escalated issues
  • Promote and educate members on Aetna tools and wellness solutions in the form of lunch and learns, presentations, meet and greets, etc.
  • Deliver on-site monthly reports to customer as necessary
  • Collaborate with other departments to ensure timely resolution of critical issues
  • Identify emerging trends and concerns and notify account team with concise description of issue along with options already explored

Background Experience:
  • 2-5 years health benefits and customer service experience required
  • Project management experience is a plus
  • Proficient in MS Office suite
  • College degree desired or equivalent experience

Additional Job Information:
Ideal candidate should have a strong background in health insurance and customer service. Candidate will build a trusting relationship with the customer by taking accountability and fully acting upon their needs.

Required Skills:
Service - Creating a Differentiated Service Experience, Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs

Desired Skills:
Benefits Management - Encouraging Wellness and Prevention, General Business - Communicating for Impact, General Business - Ensuring Project Discipline

Functional Skills:
Claim - Policies & procedures, Customer Service - Customer Service - Dental, Customer Service - Customer Service - Member Services - Traditional products

Technology Experience:
Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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