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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Health Coach Consultant

Primary Location: High Point, NC
Additional Locations: CT-Hartford, NC-High Point, TX-Sugar Land, UT-Sandy
This is an in-office position open to candidates in the Hartford, CT , Sandy, UT , Sugarland, TX, and High Point, NC office. Telework will be considered for current internal teleworkers only.

The Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote and influence member's decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license. Responsible for managing patients in a telephonic lifestyle and condition coaching program.

Fundamental Components:
Screen members to identify needed medical services, modifiable risk factors and educational needs and identifies or refers cases for other services.
-Intervenes to positively effect healthcare outcomes.
-Conducts individualized holistic clinical assessments of members care needs and develops a personalized disease-specific action plan.
-Promotes communication, both internally and externally, to enhance effectiveness of medical management services (member, family and health care team members respectively).
-Reinforces appropriate self-care teaching and monitoring, provides up-to-date health care information to help facilitate the members’ understanding of his/her health conditions.
-Helps member actively and knowledgeably participate with their provider in their own health care decision-making.
-Evaluates the members progress in meeting established goals and revises the care plan accordingly.
-Ensures accurate and complete documentation of required information to meet risk management, regulatory and accreditation requirements.

Background Experience:
3+ years of clinical experience required.
Unrestricted RN license required

Managed Care experience preferred.
Previous coaching experience preferred.

Additional Job Information:
Registered Nurse with 5 years clinical experience – Disease Management, Case Management, or Managed Care experience preferred. Excellent verbal and written communication skills required to provide patient education. Proficiency in use of computer applications and typing skills (>35 wpm) highly recommended. A commitment to Excellence and Accountability and Integrity. Ability to be flexible and adapt to changing processes and schedule requirements. Ability to work with multiple screens is desired. This is a call center environment, majority of time is spent speaking telephonically with members. Bilingual in Spanish is a plus; not required. Willingness for flexible hours required. Business hours are between 8am - 11pm EST. Work hours are 8-4:30 pm EST with 1-2 evening shifts.

Technology Experience:
Computer Operation - System and Console Operations, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word

Nursing - Registered Nurse

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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