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Director, Compliance

Primary Location: High Point, North Carolina
Additional Locations: CT-Hartford, NC-High Point, NY-New York, OH-New Albany, RI-Woonsocket
As a manager within the Privacy Investigations team, you will be expected to lead a group of investigators who are responsible for incident work across the enterprise. The ideal candidate needs to be someone that is flexible and who can adapt quickly as priorities change, someone who can project manage larger incidents and someone who is willing to think outside the box. In this role, you will work closely with two other managers so that the larger Investigations team works seamlessly and efficiently.

Fundamental Components:
  • Manage team of privacy investigators located across the country to resolve escalated privacy and security complaints from customers, members, patients, clients, both federal and state regulators, and employee
    helpline cases. Manage process of incident notification to clients and members as well as following contract agreements and regulation processes.
  • Manage client specific processes agreed to in contracts which amounts to unforecasted workload and specialized tasks/deliverables deviating from standards for multiple large clients at an increasing rate.
  • Plays an instrumental role in the review, development, and roll out of new investigation processes.
  • Help the team to draft clear and comprehensive risk assessments for incidents as applicable.
  • Drafting written communications that address regulatory requirements and are appropriately tailored to the audience (e.g., notices to members, regulators, and plan sponsors).
  • Understanding and keeping abreast of applicable law, regulations and requirements, including
    HIPAA and state or international privacy requirements as well as the current cybersecurity landscape
  • Coordination with business, compliance, security and other internal stakeholders
  • Coordination with external vendors, including forensics
  • Interaction with regulators and law enforcement as applicable and appropriate
  • A strategic focus on identifying trends and process improvements
  • Supporting training and awareness activity

Background Experience:
  • Strong ability to communicate well with all levels of the organization as well as with clients and participants/patients.
  • Must be comfortable with being empowered to make difficult decisions that potentially impact business project direction.
  • Must have strong understanding of HIPAA and state privacy laws, specifically the Privacy and Data Breach Notification laws.
  • Must be able to lead internal work teams to resolution addressing privacy issues and successful resolution
  • Must be able to prioritize appropriately, and multi-task on high priority and high impact projects.
  • Strong leadership abilities in leading a staff in a fast paced environment

Required Skills:
Leadership - Collaborating for Results, Leadership - Driving a Culture of Compliance, General Business - Demonstrating Business and Industry Acumen, General Business - Maximizing Work Practices, Leadership - Creating a World Class Workforce

Desired Skills:
General Business - Demonstrating Business and Industry Acumen, Leadership - Creating a World Class Workforce, Leadership - Driving a Culture of Compliance, Leadership - Driving Strategic and Organizational Agility, Leadership - Engaging and Developing People

Functional Skills:
Administration / Operation - Management: < 25 employees, Communication - Member communications

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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