Account ConsultantPrimary Location: High Point, North Carolina
Additional Locations: NC-High Point, OH-New Albany Apply
- The Account Consultant / Plan Sponsor Liaison will serve as the Single Point Of Contact (SPOC) for the customer’s human resources personnel (benefit coordinator, administrator, etc.) and respond, manage, and resolve escalated and complex global issues for Claims/Calls.
- The successful candidate will hold true to our Aetna / CVS values.
- This is an opportunity to be the first voice our customers will see and hear as we begin our partnership with them at Aetna / CVS.
Required Skills: Leadership - Driving a Culture of Compliance, Service - Creating a Differentiated Service Experience, Service - Handling Service Challenges Desired Skills: Leadership - Collaborating for Results, Service - Providing Solutions to Constituent Needs, Service - Working Across Boundaries Functional Skills: Customer Service - Customer Service - Member Services - Traditional products Technology Experience: Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word Potential Telework Position: No Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests
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