Sr Billing ConsultantPrimary Location: Hartford, CT
Additional Locations: CT-Hartford Apply
63352Fundamental Components: Monitors, researches, and resolves collection of outstanding premium, overdue accounts, or revenue adjustment issues and reports corrections or coordinates collection and cancellation of overdue customers in accordance with pre-established market segment process.
Ensures all manual adjustments, refunds, and write-offs are appropriately submitted, adhering to policy guidelines.
Validates and updates Self Insured Revenue forecasting information and trends. Coordinates validation of eligibility. Ensures that remittances are posted accurately across various benefits and account structure and reconciles customer remittances.
Consults with internal/external customers to identify accurate account structure, billing format method and payment arrangements to meets customer’s expectations. May negotiate and communicate change for non-standard products and/or services; evaluates customer billing requirements, customer payment arrangements and history to deliver a timely and technically accurate product.
Researches, resolves and responds to product inquiries, i.e., revenue adjustment issues, from internal and external customers, e.g., Plan Sponsor, Member Services, third party vendor.
Ensures that legislation and compliance has been properly adhered to with regard to Plan Sponsor and/or member activity. Utilizes and interprets on line resources to understand customer’s account structure and benefits. May assist with the development of such resources. Monitors and manages internal installation process, i.e., reports, to identify issues and ensures timely and accurate resolution to meet business goals and constituents expectations. Background Experience: Financial/Accounting experience a plus. Must be able to work independently as well as in a team environment. Able to multi-task and problem solve. Good listener with the ability and confidence to interact effectively with both internal and external clients. Attention to detail, excellent verbal and written communication as well as analytical skills preferred. Proficiency in Microsoft excel ex: V-Lookup & Pivot tables. Proficiency in Microsoft access. Additional Job Information:
Energetic and Enthusiastic individual
Ability to analyze financial information and reports.
Ability to prioritize tasks/work effectively.
Strong verbal and written communication skills.
Math and accounting skills.
Problem solving skills.
Attention to detail and accuracy.
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