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Information Technology

Aetna IT is committed to keeping our members at the heart of everything we do. Our top-talent workforce delivers leading-edge technology, drives innovation, turns vision into action and challenges the art of the possible. We provide best-in-class services to our members by delivering groundbreaking healthcare tools, enabling consumer-friendly interactions and protecting data security. Your mission will be to deliver innovating technology solutions including: Hybrid cloud infrastructure, artificial intelligence/machine learning capabilities and infrastructure as code.

Aetna, a CVS Health Company, is a company with a world-class IT team and we will be counting on you to carry on our success as the preferred provider of infrastructure services for our business partners.

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Success Profile

What makes a successful Information Technologist?
Here are the traits we are looking for:

  • Adaptable
  • Collaborative
  • Communicator
  • Digitally Savvy
  • Good Listener
  • Problem-solver
  • Results Driven
  • Team Player
  • Technologically savvy
  • Versatile
  • Relationship expertise
  • Diplomatic
  • Trustworthy
  • Business Savvy

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  • Medical

  • Dental

  • Vision

  • Healthcare

  • Dependent
    Care FSA

  • Health and

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Job Details

Senior Technical Infrastructure Analyst

Primary Location: Hartford, Connecticut
Additional Locations: CT-Hartford
Provides high-level support to management through effective reporting of financial, administrative and technical status, risks and issues in a timely manner. Responsible for leading and planning multiple complex infrastructure initiatives consisting of one or more support teams. Responsible for coordinating, scheduling, team building, maintaining cross-organization working relationships within IT. Coordinates application compatibility assessment and/or delivery of technology/platform, security, architectural or other IT initiatives. Extreme focus on non-functional requirement identification, documentation and delivery.

Fundamental Components:
  • Contributes to formulation, preparation and communication of strategic business plans with focus on IT strategy supporting business objectives.
  • Stimulates strategic thinking in support of business direction.
  • Develops summaries of goals/objectives relative to organization’s strategic direction (i.e., benchmarking, presentations, operating plan, technology advances, and technical integrations).
  • Designs, develops, analyzes and produces highly technical analysis for senior management in IT organizations, application development, project management, and business.
  • Provides insightful analysis in response to management requests for ad hoc reports.
  • Works effectively across multiple units supporting service delivery and service support functions (e.g., Problem Management, Change Management, Code Asset Management, Software Distribution, Availability Management, and Operations) to ensure accurate SLA measurement requirements and reporting.
  • Leads and plans activities in a matrixed environment for multiple, high profile and/or complex projects or assignments in support of IT initiatives impacting desktop, midrange, mainframe, and multitiered computing environments potentially having enterprise-wide impact.
  • Leads technical integration of all infrastructure support areas (Network Engineering, Web Engineering, Desktop Engineering, Security Engineering, Operations Engineering, Automation Engineering, Output Management, Code Asset Management, Event Processing, Change/Problem Management, Availability Management, Workload Management, Data Center Operations, Hardware Capacity, Performance Management, Transaction Processing & Database Administration, Asset Management and Acquisitions) to ensure required IT resources are appropriately allocated to meet business objectives.
  • Develops IT communication vehicles for internal and external presentations/speeches.
  • Assists in coordinating Production Support Infrastructure Reserve budget management, including developing and maintaining annual budget of $7M+.
  • Has responsibility for coordinating, supervising and reporting Production Support Infrastructure Reserve financial budgeting (i.e., forecasting and planning) and aligning goals of department with operating plan.
  • Manages technical support, design, coding and direction for IT Delivery organization’s websites.
  • Establishes and ensures adherence to governance processes, procedures, tools, and controls for service delivery and service support.

Background Experience:
  • 3+ years’ experience in business or IT planning, metrics and reporting in Information Technology.
  • Financial and communications experience a plus.

Additional Job Information:
Ability to work independently. Adaptability to work in a dynamic environment. Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook). Familiarity with infrastructure operations a plus. Ability to work effectively with all levels of management and staff. Strong collaboration skills. Excellent verbal and written communication skills.

Required Skills:
General Business - Communicating for Impact, Service - Working Across Boundaries, Technology - Creating Technology Partnerships

Desired Skills:
General Business - Communicating for Impact, Service - Working Across Boundaries, Technology - Leveraging Technology

Functional Skills:
Information Technology - Computer operations, Information Technology - Enterprise architecture, Information Technology - Project management, Information Technology - Research, Information Technology - Security

Technology Experience:
Database - Intuit QuickBase, Database - Microsoft Access, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Visio, Desktop Tool - TE Microsoft Excel

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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