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Senior Director, Advocacy & Health Product

Primary Location: Hartford, CT
Additional Locations: CT-Hartford
The Senior Director and Head of Payor-Agnostic Product for CVS Health is responsible for developing the strategy and commercialization plan for the company’s payor-agnostic advocacy and care solutions. As part of the CVS Transformation organization, this leader will build a portfolio of innovative products designed to help our members have the best possible health care experience by removing complexity, improving outcomes and lowering the cost of care.

This leader must demonstrate a consumer-obsessed mindset, proactively identifying gaps in the consumer experience of health care and advancing solutions through a rigorous product development process. This role will utilize the industry-leading assets available to CVS Health/Aetna to create a member-centric experience that makes it easy for consumers to manage their care needs and stay healthy.

Critical to the success of this position will be forming and maintaining close working relationships with senior executives and business partners at all levels across the CVS Health enterprise to understand the business and market, guide teams to take advantage of opportunities, and deliver experiences that positively impact the end consumer.

Fundamental Components:
Key responsibilities for the role include but are not limited to:
  • Define bold, long-term visions for payor-agnostic care and advocacy products and services
  • Directs analysis to gain a comprehensive understanding of external environmental influences and competitive pressures, incorporating findings into product roadmap and overall product strategy
  • Thorough vetting of existing internal capabilities across the CVS/AET organization and identifying gaps in functionality to be prioritized to achieve the optimal member experience
  • Build business cases and quantify market demand to support product strategy and investment needs
  • Develop and implement pricing and go-to-market strategies for the payor-agnostic portfolio through the various Aetna/CVS delivery channels
  • Directs the establishment of large cross-functional development and implementation work groups, encouraging collaboration and innovative use of resources to achieve objectives consistent with the strategic goals for the payor-agnostic product portfolio
  • Directly work with service, care management, analytics, engineering, marketing, and the Aetna and PBM product teams to manage feature roadmap, product performance, and scaling of key capabilities

Background Experience:
  • 5-10 years of prior work experience in advocacy, strategy or clinical product
  • Demonstrates a deep understanding of the health care marketplace, health care economics, consumer engagement channels (e.g., digital, telephonic, retail, etc.) and product management, strategy, and development
  • Thinks and acts strategically, can diagnose and implement solutions for complex problems
  • Impacts and influences senior leadership, peers and colleagues through coherent business cases
  • Excels with collaborative projects that include cross-functional teams
  • Has a growth mindset and is accountable to deliver exceptional outcomes consistently
  • Bachelor’s degree required, Master’s degree preferred

Required Skills:
Leadership - Anticipating and Innovating, Leadership - Developing and Executing Strategy, Technology - Justifying the Business Case

Functional Skills:
Communication - Communication Development - Executive level presentations, Leadership - Lead a major product launch, Management - Management - Pricing & Financial Management, Marketing - Market Research

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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