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Senior Consultant

Primary Location: Hartford, CT
Additional Locations: CT-Hartford
This position requires extensive reporting and analytics to drive the provider contact center, into the next level for healthcare, by creating ad hoc reports and automating recurring report requests. This position will work with Provider Contact Center stakeholders to define report requirements, metrics and specifications to meet business needs.

Provides consultation on the design, testing and enhancement of information product including technical assistance and product development support to external and internal customers. Researches, manipulates and prepares complex data to document program activities and reports on its results. Provides oversight to data quality and provides feedback to various areas in order to improve service delivery and enhancement to design efforts. Develops a consultative relationship with internal/external customers.

Fundamental Components:
Top components: Reporting and analytics, motivation to drive change through data, help drive performance within the organization, and help achieve metrics set by the department.

Leads or acts as a business technical expert in the design of new applications or enhancements including integration of solutions. Provides Leadership/Coaching/Mentoring; may be a mentor to others. Directs the implementation of program specific information through education, technology, organizational methods and procedures. Influences enhancements to business processes and system infrastructure to improve data quality availability and access. Analyzes complex data for trends, highlights in-depth interpretations and provides in-depth root cause analysis. Consults with client on a regular basis to ensure progress is in line with customer's expectations and to obtain additional information as needed. Translates complex data into constructive data and information and makes recommendations. Defines, identifies, develops and implements information products to support strategic business and operational planning. Illustrates complex information in a clear concise manner. Provides workgroup support on projects. Educates customer on the value, use and interpretation of information product. Influences changes/enhancements to business processes, policies, and system infrastructure to improve information quality, availability and access. Evaluates available software and data to deliver better business solutions.


Background Experience:
The candidate must have strong technical and communication skills and be able to work in a fast-paced environment and handle multiple priorities. Prefer 3-5 years of data interpretation and analysis experience. Ability to manage conflicting priorities and multiple projects concurrently. Extensive experience with databases as well interpretation and manipulation of related data. Healthcare background. Excellent verbal and written communication skills.

Additional Job Information:
  • Extensive knowledge in programming, building code, Quickbase, SQL, business objects, Data Warehouse, Hadoop, SSIS, Tableau, and large databases are preferred components of this position.
  • Proficient in Microsoft Office products (Excel, Access, Powerpoint, Word)
  • Experience working with business partners to develop report specifications and metrics of ad hoc and recurring reports
  • Strong knowledge of advanced analytics tools and languages to analyze large data sets from multiple data sources
  • Proven ability to change priorities as needed and work in a fast-paced environment
  • Demonstrates the ability to problem solve and resolve issues with minimal supervision

Required Skills:
Service - Providing Solutions to Constituent Needs, Technology - Developing Software Solutions, Technology - Leveraging Technology

Functional Skills:
Information Management - Data Warehousing, Information Technology - Project management, Information Technology - Strategy & planning

Technology Experience:
Database - Crystal Analysis, perienc - Technical_Focus, Reporting Tool - Business Objects

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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