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Senior Account Manager

Primary Location: Hartford, CT
Additional Locations: CT-Hartford
This Senior Account Manager will develop service strategy to ensure renewal and growth of business and retention of members for assigned accounts.

Fundamental Components:
  • Achieves individual cross sell, growth/retention targets and customer satisfaction levels.
  • Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
  • Executes tactical components of the account team’s business plan for each customer.
  • Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
  • Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovative ways to show customers the value of the products and services they have purchased.
  • Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
  • May lead and mentor account managers to resolve simple and complex issues and develop solutions proactively.
  • Takes the lead on management of the integration of client’s and Aetna’s internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
  • Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics.

Background Experience:
5-10+ years sales and/or account management experience. Licensure as required by state.College degree or equivalent experience.

Required Skills:
Leadership - Collaborating for Results, Service - Case Administration, Service - Providing Solutions to Constituent Needs

Desired Skills:
Leadership - Developing and Executing Strategy, Leadership - Driving a Culture of Compliance, Service - Improving Constituent-Focused Processes

Functional Skills:
Sales & Service - Account Management, Sales & Service - Fully insured products, Sales & Service - Sales administration, support, reporting, Sales & Service - Self insured/stop loss products

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Insurance - Life and Health Insurance License/CT

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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