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Pension Cust Svc Analyst

Primary Location: Hartford, CT
Additional Locations: CT-Hartford
This position will be focused on retirement processing and related activities, including client communication and reporting, cost-of-living and other benefit adjustments, calculation of the Aetna-guaranteed portion of new benefits, pre-retirement death benefits, qualified domestic relations orders, tax withholding, retiree insurance deductions.

Fundamental Components:
Assist with management of client/sponsor relationships via phone or written communications regarding account, product, service and procedural information. Process client-initiated individual and/or group transactions with guidance. Maintain necessary client/product information and service history on LCP systems.. Administer and distribute pension benefits within established standards; reconcile and maintain data necessary to support these functions. Provide appropriate client specific communications in accordance with LCP standards. Monitor and comply with funding requirements, overpayment recovery and other contractual provisions. Adhere to department Compliance policies with regard to security and privacy of customer information, product disclosure, complaint resolution, document retention and destruction, etc. Develop expertise on appropriate systems and support efforts to ensure the efficiency and quality of system data, functionality and controls. Work with supervisor to understand the nature of specific risks.

Background Experience:
Understanding of financial concepts. Demonstrated mathematical aptitude. Experience with Microsoft Office products (Word, Excel, outlook). Strong organizational skills and analytical skills. Solid oral and written communication skills. Excellent customer service skills. Demonstrated ability to work effectively in a team environment and adapt to changing priorities. College degree preferred.

Required Skills:
General Business - Communicating for Impact

Desired Skills:
General Business - Applying Reasoned Judgment

Potential Telework Position:

Percent of Travel Required:

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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