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Aetna is now a CVS Health Company

Medicare Health Outcomes Perception Manager

Primary Location: Hartford, CT
Additional Locations: CT-Hartford

*This is a telework position and you can reside anywhere in the US.*

The Senior Business Consultant of Medicare Health Outcomes Perception is responsible for optimizing member perception of their health status through engagement campaign development and measurement. Responsibilities include developing and managing individual programs or projects focused on improving member perception of health outcomes for our health and prescription drug plans as measured by Health Outcomes Survey and other key indicators of population health. The role is responsible for all aspects of driving collaborative decision-making and implementation of actions supporting broad-based, regional and local actions to maximize Medicare member experience and engagement for the enterprise. Individuals applying should be a collaborative team member, have a results-oriented background, strong experience using data to develop business cases, a drive to fulfill their intellectual curiosity, and a demonstrated proactive leadership style.

Fundamental Components:
Drives or guides development of holistic solutions and/or key strategic plans. Proactively identifies opportunities for improvement and independently influences business leader(s) to act or change behavior through negotiations and/or consultation that promotes issue resolution. Communicates compelling and concise results to empower client groups in decision making regarding initiative opportunities. Conducts thorough business case and external customer value analysis to determine selection, prioritization positioning and approach for broadest range of potential solutions (eg. outsourcing, process improvements, technology solutions)Conducts client contracting process, builds optimal influential client relationship for results and deliverables and manages relationship throughout engagement. Fully integrates baseline and metrics tracking into initiative planning and execution for optimal results. Shares joint accountability for initiative’s return on investment. Provides continuous coaching, direction, feedback and development for other functional and market leaders. Drives or guides engagement using a disciplined repeatable methodology. Designs, develops interventions and facilitates work sessions. Develops and delivers all required analysis, reporting and presentation materials. Gathers, analyzes and synthesizes business intelligence to drive achievement of strategic business objectives. Facilitates diverse internal and external networks, as appropriate, for data gathering and best practice identification. Leverages internal and external networking to drive optimal initiative results and knowledge/best practice transfer

Background Experience:
  • 7+ years experience with several of the following methodologies: management consulting, project consulting, business process consulting, mergers and acquisitions, or strategic business planning within a healthcare organization.
  • Experience with developing and executing population initiatives with a moderate degree of complexity
  • Ability to use data to build a business case and demonstrate the investment value post-implementation

Additional Job Information:
Experience with measuring program effectiveness using survey-based data preferred. Candidate will join a fast-paced environment where the they will coordinate with leaders from data science, clinical, operations, and the local market to develop and implement programs to improve our Health Outcomes Survey results.

Required Skills:
General Business - Turning Data into Information, Leadership - Collaborating for Results, Leadership - Developing and Executing Strategy

Desired Skills:
General Business - Consulting for Solutions, General Business - Demonstrating Business and Industry Acumen, Leadership - Anticipating and Innovating

Functional Skills:
Clinical / Medical - Quality management, Medical Management - Medical Management - Quality Management, Medical Management - Medical Management - Researcher/Consultant, Quality Management - FE NCQA accreditation, Quality Management - Six Sigma

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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