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Mail Processor

Primary Location: Hartford, CT
Additional Locations: CT-Hartford
In support of department and customer business objectives receives, sorts, picks up and distributes mail, process and send outgoing mail according to established procedure.

Fundamental Components:
Processing Incoming Mail - Receive incoming mail, sort by established schemes (may include date stamping, opening, bundling and/or counting).(*) Distribute according to service schedules.(*) Accountable mail-receive vendor deliveries, verify shipments, generate manifests for tracking purposes and obtain signatures upon delivery.(*) Research for missing and/or insufficient information. Maintain production and department records. Track items per customer request.(*) Process Outgoing Mail - Pick up and deliver according to service schedules and sort by established schemes (may include date stamping, bundling and/or counting). Per customer requests, mechanically fold and/or insert mail, and address mail (may include maintaining address lists).(*) Pack to meet mailing standards. Ship via carrier, which meets customer needs and/or apply appropriate postage (may be by meter).(*) Accountable mail - generate manifest for vendor verification and tracking purposes, obtain vendor signature, and generate outgoing manifests.(*) Research for missing and/or insufficient information. Maintain production and department records. Track items per customer request.

Background Experience:
Proficient in MS Excel and Word, strong customer service skills, works well in a team environment.

Required Skills:
General Business - Consulting for Solutions, Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs

Desired Skills:
General Business - Communicating for Impact, Leadership - Collaborating for Results, Service - Handling Service Challenges

Functional Skills:
Customer Service - Customer service - production environment

Technology Experience:
Aetna Application - Customer Service Inquiry

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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