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Lead Business Consultant, Medicare Individual Retention (64730BR)

Primary Location: Hartford, CT
Additional Locations: CT-Hartford
The Medicare segment center-of-excellence (COE) was created to focus on individual Medicare member retention. The Lead Business Consultant, Medicare Retention, will be responsible for directing, optimizing the investment, analytics and performance management of Medicare MA individual member retention efforts. Responsibilities include driving the development, management and implementation of Aetna Medicare’s retention strategy and spend to expand of retention efforts to enable both growth and business performance. The Lead Business Consultant will work closely with the Medicare Retention Business Intelligence team to build retention strategy and operations based on analytics. This position reports to the Executive Director, Medicare Retention & QIA.

Fundamental Components:

Leads retention strategic initiatives Medicare wide including network, product, sales, clinical, Stars, member experience, and operations to drive a change agent culture of retention to enhance business performance.
Drives or guides development of retention strategic plan.

Collaborates with Business Intelligence retention resources to develop and deliver all required analysis, reporting and presentation materials.
Gathers, analyzes and synthesizes competitive intelligence to drive achievement of retention objectives.
Proactively identifies retention opportunities for improvement and independently influences business leader(s) including the most senior level, to act or change behavior through complex negotiations and/or expert consultation that promotes issue resolution.
Fully integrates baseline and metrics tracking into initiative planning and execution for optimal results.
Communicates compelling and concise results to empower business owner in decision making process regarding project opportunities.
Conducts thorough business case and external customer value analysis to determine selection, prioritization positioning and approach for broadest range of potential solutions (e.g., outsourcing, process improvements, technology solutions)
Shares joint accountability for initiative’s return on investment.
Provides management guidance and oversight in the selection and use of long term retention engagements.
Provides continuous coaching, direction, feedback and development for other consultants, matrixed staff and/or external vendors as required.
Drives or guides engagement using a disciplined repeatable methodology.
Provides oversight to or drives retention planning as required.
Designs, develops interventions and facilitates work sessions. Facilitates diverse internal and external networks, as appropriate, for data gathering and best practice identification.
Leverages internal and external networking to drive optimal initiative results and knowledge/best practice transfer

Background Experience:
  • Demonstrated success leading retention programs
  • Proven results with memberexperience
  • Experience with managing broker relationships; broker experience
  • Comfortable working with data analytics surrounding member satisfaction
  • Knowledge of Medicare
  • Knowledge of industry driving factors for healthcare, Medicare desired
  • Understanding of broker dynamic
  • Demonstrated relationship management skills at the senior level; capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously.
  • Demonstrated leadership with relevant initiatives: Business process, enterprise business project management/consulting, financial strategic planning and analysis, mergers and acquisitions, strategic planning, risk management.
  • Demonstrated superior business process, project management and organizational redesign experience.
  • Demonstrated experience successfully implementing change in complex organizations.
  • Experience with enterprise-wide and/or cross-functional large scale initiatives with high degree of complexity.
  • 10+ years experience with several of the following methodologies: management consulting, project consulting, business process consulting, financial strategic analysis, mergers and acquisitions, strategic business planning, and/or risk management consulting.
Masters degree preferred, but not required. Appropriate licensure or certification by discipline preferred.

Additional Job Information:
Team leadership and team building skills.Analytical and planning skills.Negotiation/influencing skills.Relationship and change management skills.Organizational skills.Time management skills.Critical thinking skills.Oral and written communication skills.

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Click To Review Our Benefits (PDF)


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