Client Services, Senior DirectorPrimary Location: Hartford, Connecticut
Additional Locations: CT-Hartford Apply
The main purpose of client service organization is to ensure client expectations are met or exceeded with each relationship. Develop and implement an account plan designed to meet growth goals set by the organization.
Defines and implement a best practice strategy to install new client accounts and in line with market competition to differentiate PayFlex (current state:
o 5500 clients
o 3 million members
o Multi-channel partners
Partners with Finance to define pricing strategy by product in order to maximize revenue and contribution from existing clients.
Maintains high client retention rate and achieving best in class NPS.
Develops the relationship and account strategy for the portfolio based on market segmentation and buying needs/behaviors.
Accountable for understanding the P&L at the client level, product level and regional level.
Responsible for ensuring an effective administration process.
Partners with sales and data science to create predictive modeling on expansion and growth in the existing member /client base
Partners with sales and data science on opportunity to increase same store sales
10+ years sales and/or account management experience.
Desired, Human capital consulting background or Outsourcing Administration background
Retail, financial services, insurance background a plus
Experience managing of a profitability of a portfolio
Solid perspective on the competition
Excellent executive presence and presentation material skills
Demonstrated abilities to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.
Experience with defining account plans
Experience targeting expansion in growth opportunity by segments
Ability to leverage data to make growth opportunity
The highest level of education desired for candidates in this position is a Master's degree.
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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