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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Associate Account Manager

Primary Location: Hartford, Connecticut
Additional Locations: CT-Hartford
The Associate Account Manager works directly with our Account Management team to support the retention and growth efforts of our existing relationships for customers with 100-5,000 employees.

Fundamental Components:
In conjunction with the Account Manager, develops and executes customer service strategy: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions. Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement. Responds to customers’ requests for network analysis, benefit plan design changes, and benefit questions and clarifications. Provides customer with network updates and analysis of impact. Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages. Assists with looking for cross-sell opportunities within the course of day-to-day renewal objectives. Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards. Manages open enrollment activities. Upon request may be required to assist with planning and participating in Wellness Events and Utilization Review meetings.

Background Experience:
  • 2-4 years industry or customer service experience preferably with complex accounts.
  • Proficient in MS Office including PowerPoint and Excel
  • Insurance license, as required by state law or must be willing to obtain after hire
  • College degree or equivalent work experience.

Additional Job Information:
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Required Skills:
Service - Demonstrating Service Discipline, Service - Handling Service Challenges, Service - Managing Organizational Dynamics

Functional Skills:
Sales & Service - Account Management, Sales & Service - Fully insured products, Sales & Service - Self insured/stop loss products

Insurance - Life and Health Insurance License

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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