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ABX Lead Business Consultant

Primary Location: Hartford, CT
Additional Locations: CT-Hartford
The Transformation Products & Services (TP&S) Lead Business Consultant, Achieving Business Excellence (ABX) will provide project management, facilitation, analytics, technical solutions, and training support/leadership to achieve a long-term sustainable business operation and cost structure. Additionally, this position is tasked with assessing and improving cross functional processes within TP&S and the businesses we serve to drive simplicity, transform constituent experience, and align to the desired strategy and culture. CH&S includes direct revenue producing businesses and non-revenue services.

Fundamental Components:
  • Recognized as an expert or thought leader within the company. Impacts business unit results, anticipating issues and influencing internal practices.
  • Anticipates and solves highly complex problems with broad impact on the business area. Develops innovative solutions.
  • Leads projects with notable complexity and risk with business area implications. Requires broad and comprehensive expertise in process improvement, lean, and/or six sigma and serves as a thought leader. Influences without authority and drives consensus on decisions across organizational boundaries. Responsibilities include but are not limited to the following:
  • Conducting Value Stream Mapping/Design, Leading Kaizen and Relentless Root Cause Analysis, and facilitating other continuous improvement events and initiatives.
  • Building the Achieving Business Excellence competency in TP&S to use the right tools for the desired outcome. Training employees on the practical application of proven tools and methods including Value Stream Mapping/Design, Relentless Root Cause Analysis, Kaizen and Mistake Proofing.
  • Identifying, measuring, and facilitating changes to major process flows and the organizations structure, driving strategy and policy deployment, etc.
  • Defining the balanced scorecard business metrics and implementing a management process and playbook for each business to focus on customer experience and business agility with the purpose of achieving best-in-class performance.
  • Setting priorities and overseeing work streams under the sponsorship of the Executive Vice President of TP&S and the Sr. Executive Leadership Team.
  • Driving Aetna's Achieving Business Excellence program across TP&S to achieve productivity gains and acquisition synergies leading to SG&A run rate savings. Engaging cross-functional resources, and partnering with business stakeholders to build a strong team to achieve the objectives outlined above.
  • Documenting, tracking, and reporting out on the progress and performance of various continuous improvement initiatives.

Background Experience:
  • 10+ years experience with several of the following methodologies: management consulting, project consulting, business process consulting, financial strategic analysis, mergers and acquisitions, strategic business planning, and/or risk management consulting.
  • Experience with enterprise-wide and/or cross-functional medium to large scale initiatives with high degrees of complexity.
  • Experience in developing, providing technical solutions in either of the following Quickbase, Tableau,or Alteryx.
  • Strong relationship building skills, able to interact with Cross Functional Teams, C-Suite Members and Clients.
  • Professional communication skills and good business acumen skills.

Required Skills:
General Business - Consulting for Solutions, Leadership - Driving Change, Leadership - Driving Strategic and Organizational Agility

Functional Skills:
Information Management - Query and Database Access Tools, Information Management - Statistical analysis, Management - Management - Process and quality improvement, Project Management - Project Management Consulting

Technology Experience:
Database - Microsoft Access, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Visio, Desktop Tool - TE Microsoft Excel

Project Management - Certified Associate in Project Management (CAPM), Project Management - Six Sigma Certification: Master Black Belt

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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