Account Manager for Hartford, CTPrimary Location: Hartford, CT
Additional Locations: CT-Hartford, MD-Hagerstown, PA-Blue Bell Apply
The Account Manager is responsible for cultivates strong relationships with the Field Account Executive/Account Managers, brokers and Plan Sponsors. Provides superior Consumer Fund Services knowledge of products, services and financial arrangements to allow the retention and growth of existing customers and effectively impact new sales growth.
63756Fundamental Components: Oversees a block of business to retain profitable customers and help grow the business through increased participation, issue resolution and superior service.Participates in the delivery of renewals.Recommends appropriate solutions for retention issues.Plays an “Executive Sponsorship” role and develops strong, effective relationships with key producers and Plan Sponsors.Facilitates cross-functional solutions to service issues and works collaboratively cross-functionally.Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas.Builds effective working relationships across all functions and within assigned territory, i.e., health sales and service colleagues.Participates in finalist presentations with National and Regional Sales Rep.Participates in Plan Sponsor/broker meetings as necessary, but at least annually, for assigned book of business.Provides product and service updates to Plan Sponsors, brokers and Health Acct. Mgrs for existing business.Coordinates annual enrollment activities for new and existing National and Regional clients, including Benefit Fairs.Assists with cross sell opportunities, as needed.Helps Sales Rep develop and deliver strategic plans relative to retention goals. Background Experience: 3-5 years Client Service or Account Management experience related to Employee Benefits Plans, especially Cobra Administration.
Previous experience with supporting National Clients
Strong organizational, time management and responsive skills.
Able to travel up to 25% regionally.
Proficient skill level with MS Office Programs, especially Excel and PowerPoint.
Strong problem solving and analytical skills.
Primary location is Hartford,CT The location is Northeast region. Additional Job Information: Office based except for current employees who's work status is work from home.
Location is Hartford, CT Required Skills: Sales - Delivering on the Promise, Sales - Knowing Customers, Service - Providing Solutions to Constituent Needs Desired Skills: General Business - Consulting for Solutions, Service - Handling Service Challenges, Service - Improving Constituent-Focused Processes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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