Telesales RepresentativePrimary Location: Franklin, Tennessee
Additional Locations: TN-Franklin Apply
59274Fundamental Components: Reactive acquisition of new members via inbound calls Proactive acquisition of new members via outbound calls Assess customer needs for products and services using insightful, probing questions and by demonstrating superior listening skills Service existing members and respond to inquiries related to utilization of their product, benefits, and related questions Cross sell ancillary products as well as any other applicable products to existing members. Retain existing members during annual enrollment period Maintain knowledge levels with respect to government and/or state regulations Ability to multitask, and effectively use computer while interacting with prospects and members via phone Ensure that relevant information is captured in Customer Relationship Management system (CRM) Meet sales goals for acquisition of new members as outlined in the annual performance plan. Contact prospective members within the time limit outlined in the annual performance plan. Achieve member retention rate at levels of 90%+. Achieve and maintain the highest levels of member satisfaction as measured by various member surveys and member retention rate. Demonstrate an expert level understanding of products, services, and processes offered by the company Ability to pass, on an annual basis: American Health Insurance Plans (AHIP) Continued Education (CE’s) Product Certification Required Security and Compliance Client/Carrier Certifications Any required CMS Certifications Background Experience: Excellent communication and listening skills
Telesales experience preferred
Previous sales experience in restaurant, retail, or other customer service based industries.
Ability to use standard corporate software packages and corporate applications.
Appropriate state licensure to sell insurance as required, subject to product sold. Licensure is required within 90 days from the employment start date.
4 year college degree
Additional Job Information: Self-starter with positive attitude and ability to control emotions when dealing with dissatisfied customers (i.e. “Customer is always right” attitude) Able to work effectively in a high pressure, achievement oriented environment Drive to build, manage, and grow a book of business Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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