Senior Director, Medicare/ Healthcare Telesales (58232BR)Primary Location: Franklin, Tennessee
Additional Locations: TN-Franklin Apply
An ideal candidate would have hands on experience in running telesales operations for major healthcare company or broker (eg. eHealth) and Demonstrated ability to hire and develop high performing organization in telesales environment is must.
(*) Manage and develop career paths for top talent within organization, with emphasis on leadership development and performance management.
(*) Maximize effectiveness and efficiency of the sales operations (i.e. sales volume) leveraging capacity and productivity, among other levers, to achieve target sales volume and Cost Of Sale (CoS).
(*) Oversee and Lead daily operations of the call center including, but not limited to, scheduling, telephony, product training, licensing, appointments, incentives.
(*) Apply empirical evidence and quantitative analyses to successfully optimize sales operations, including but not limited to, campaign/agent skilling, scheduling, sales incentives.
(*) Partner with other functions (eg. Sales, analytics, digital) to ensure that call center staff and operations are well trained and prepared in order for effective and efficient operations of the team.
(*) Other duties as assigned.
(*) 5+ years of managing individual contributors and managers.
(*) Superior knowledge of Medicare products desirable.
(*) Demonstrated experience in developing internal telesales capabilities for major healthcare/financial/insurance companies.
(*) Demonstrated entrepreneurship spirit.
(*) Life & Health insurance license is a plus but not required to be employed. It is required to obtain the license within 60 days from the employment start date.
(*) High level of proficiency with Microsoft Office package.
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Licensed Life & Health Insurance Agent (GA) is desired
Functional - Management/Management - Sales and Renewals/
Technical - Call Management/Digital Lines
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
58232Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately
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