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Medicare Sales Representative

Primary Location: Franklin, TN
Additional Locations: TN-Franklin

This is an entry level position with a strong base plus commissions.
HealthSpire is a multi-carrier e-broker agency in its 3rd year of exceptional growth, directly responsible for utilizing digital channel to generate Individual Medicare business (e.g., MAPD,PDP, Med Supp., and Ancillary products) and provide client support through web-tele-advisors empowered with the latest data analytics.

Directly responsible for building a book of business via acquisition of new members using state-of-the- art lead generation platform supported by real time analytics. Upon acquisition, the tele-advisor will “own” the member relationship and will be the primary contact for member inquiries, including but not limited to, questions related to plan benefits, product and services offerings, as well as resolving any issues with respect to the utilization of the product.

Fundamental Components:
Reactive acquisition of new members via inbound calls Proactive acquisition of new members via outbound calls Assess customer needs for products and services using insightful, probing questions and by demonstrating superior listening skills Service existing members and respond to inquiries related to utilization of their product, benefits, and related questions Cross sell ancillary products as well as any other applicable products to existing members. Retain existing members during annual enrollment period Maintain knowledge levels with respect to government and/or state regulations Ability to multitask, and effectively use computer while interacting with prospects and members via phone Ensure that relevant information is captured in Customer Relationship Management system (CRM) Meet sales goals for acquisition of new members as outlined in the annual performance plan. Contact prospective members within the time limit outlined in the annual performance plan. Achieve member retention rate at levels of 90%+. Achieve and maintain the highest levels of member satisfaction as measured by various member surveys and member retention rate. Demonstrate an expert level understanding of products, services, and processes offered by the company Ability to pass, on an annual basis: American Health Insurance Plans (AHIP) Continued Education (CE’s) Product Certification Required Security and Compliance Client/Carrier Certifications Any required CMS Certifications

Background Experience:
Bachelor's Degree Required
Excellent communication and listening skills
Previous sales experience in restaurant, retail, or other customer service based industries.
Ability to use standard corporate software packages and corporate applications.
Appropriate state licensure to sell insurance as required, subject to product sold. Licensure is required within 60 days from the employment start date.
obtaining health insurance license within 60 days of employment
Other duties as assigned

Additional Job Information:
Self-starter with positive attitude and ability to control emotions when dealing with dissatisfied customers (i.e. “Customer is always right” attitude) Able to work effectively in a high pressure, achievement oriented environment Drive to build, manage, and grow a book of business

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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