Customer Service Representative
At Aetna, we’re pioneering a total approach to health and wellness, focusing on the whole person - body, mind, and spirit. Our customer service and claim teams provide a human connection when it’s needed most and are essential to turning our member’s health ambitions, big and small, into achievements. Your role will include processing claims and helping members, doctors, and companies better understand our products and services. You will be an advocate for our member’s best health by helping them get the most from their benefits, building trust and always providing a clear path to care.
- Job Type: Full-time
- Job Level: Entry Level
- Travel: No
Aetna’s minimum starting salary is $16/hr.
What makes a successful Customer Service Representative? Here are the traits we are looking for:
- Good listener
- Problem Solver
- Quick thinking
Paid Time Off & Disability
Aetna’s Social Compact
Our commitment to improve wages and medical benefits.
Customer Service Representative Quotes
You really are invested in the member… you have to be their advocate.Damon H., Senior Health Concierge Customer Service Representative
I’m very excited about the common purpose [Advocate for our members’ best health by helping get them most from their benefits, building trust and always providing a clear path to care], in the first day of training all the leaders came in and explained it. As soon as they got done talking I knew this was the company for me.Emily E., Customer Service Representative
Customer Service Rep - Licensing SpecialistPrimary Location: Franklin, Tennessee
Additional Locations: TN-Franklin Apply
66157Fundamental Components: Responsible for new agent onboarding, termination and changes in statusPrepares reports for management and agents and works directly with state insurance departments and company agentsMonitor shared email box for additional producer information forms for data entryReview and correct agent Nigo report to add appointments for individual productsCollaborate with applicant insight in state insurance departments to ensure agent licenses are current and appointments can be uploaded into the systemPartner with agents to add state appointments to existing agent baseSupport phone inquiries with regards to agent appointments, terminations, and status updatesReview and process hierarchy changes – includes changing agent and commissions levels for agent and downlines in reporting structure Background Experience: Two or more years of health insurance experience/knowledgeExperience and/or knowledge of licensingSolid knowledge of Microsoft Office Suite and 10-key •Associate Degree or equivalent experience Additional Job Information: Self-directed, problem solver, execution focusStrong accountability and ownership with ability to multi-task in a fast-paced environmentExcellent attention to detail and accuracy Required Skills: General Business - Ensuring Project Discipline, General Business - Maximizing Work Practices, Service - Handling Service Challenges Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Aetna has been named to Fortune’s 2018 World’s Most Admired Companies list. The company was ranked No. 4 in the “Health Care: Insurance and Managed Care” category.
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