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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Telesales Specialist

Primary Location: Farnborough, United Kingdom
Additional Locations: HANTS-Farnborough
About Aetna
Aetna are a leading diversified health care benefits company, serving an estimated 44 million people. We offer industry-leading information, tools and resources to help people achieve their best possible health. A Fortune 4 company, Aetna is the third largest health care benefits company in the United States.

Aetna’s global business, Aetna International, is one of the world’s largest and most prominent providers, with more than 650,000 members worldwide and a direct settlement network of over 125,000 hospitals and clinics.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare across the globe. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
As well as some excellent benefits and a fantastic working environment, we will give you the space to grow and provide you with opportunities to learn new skills to keep you developing personally and professionally.
Join us and help turn health ambitions into achievements.
About the role
Are you self-motivated, enthusiastic and a strong business developer? We are looking for driven, tenacious individuals who thrive on achieving targets to join our exceptional team of Telesales Specialists.
You will be focused on developing customer relationships to optimise business and promote and facilitate the sale of Aetna insurance products.
You will understand our customer’s needs and how we can fulfil them by nurturing prospect relationships until the customer reaches the point at which they are ready to purchase.
This is the perfect role for someone who is a driven, pro-active self-starter who wants to succeed and is passionate about meeting the needs of our customers.
Your typical day will include:
Answer inbound questions via email and phone
Follow-up with potential customers who have obtained a quote through the Aetna International website
Answer questions regarding products and healthcare in multiple markets and ask questions to understand the customer requirements and close sales
Assist prospect customers to complete and submit applications
Assist prospect customers with payment processes
Enter and update customer information in Salesforce and other reporting systems
Go the ‘extra mile’ to achieve performance targets
What you’ll need
Previous experience within sales, ideally within an insurance/healthcare setting but not a prerequisite
You’ll be confident in dealing with people at all levels and a natural at building rapport
Excellent listening skills are essential to really understand our customer’s needs
You will have a focused approach to winning business through successful contact strategies
You’ll be highly organised and have a disciplined approach to your work
You’ll be hungry for success
The Perks
Competitive salary + Commission and Sales Incentives
7% Company Pension
Private healthcare + discounted lifestyle benefits including gym membership, flights & hotels, Starbucks, cinema tickets
Life Insurance
Income protection insurance
25 days holiday plus bank holidays – rising to 30 days after 5 years!
We’ll help you grow by providing support for your professional development
Fresh fruit and drinks
Monthly employee appreciation lunches
Social activities – we work hard but like to have fun too!
Well-being initiatives to keep you healthy
As we’re based on the Farnborough Business Park, you might choose to spend your lunch break at a military fitness or yoga class, enjoying one of the various beauty and relaxation treatments on offer (discounted fees apply) or playing table tennis in our Atrium.
We offer a free shuttle bus from Farnborough Main and North stations and into Farnborough town centre at lunchtime.
We’d love to hear from you, so don’t forget to follow us on Twitter, LinkedIn or find us on Facebook!

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