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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Case Management Associate/Customer Service Consultant - Day Shift, Farnborough

Primary Location: Farnborough, United Kingdom
Additional Locations: HANTS-Farnborough


Aetna are a leading diversifiedhealth care benefits company, serving an estimated 44 million people.We offer industry-leading information, toolsand resources to help people achieve their best possible health. A Fortune 4 company, Aetnais the third largest health care benefits company in the United States.

Aetna’sglobal business, Aetna International, is one of the world’s largest and mostprominent providers, with more than 650,000 members worldwide and a directsettlement network of over 125,000 hospitals and clinics.

Aetna is about more than just doing ajob. This is our opportunity to re-shape healthcare across the globe. We are acompany built on excellence. We have a culture that values growth, achievementand diversity and a workplace where your voice can be heard.

As well as some excellent benefitsand a fantastic working environment, we will give you the space to grow andprovide you with opportunities to learn new skills to keep you developingpersonally and professionally.

Join us and help turn healthambitions into achievements.

Aboutthe role

We have a great opportunity to joinour CARE team as a Case Management Associate/Customer Service Consultant. Youwill be part of our exceptional team of experts supporting our members acrossthe globe at times of need. This is a highly rewarding and important role whereno two days are the same.

As our Case Management Associate/CustomerService Consultant, you will work with many different areas of the business to investigate,review and pre-authorise healthcare insurance claims. You’ll work closely with ourClinical Case Managers providing them with operational and logistic support toensure our members get the healthcare they need anytime of the day or night.

Your typicalday will include:

·Professionallymanage inbound and outbound telephone and email communications with members,brokers, hospitals & GP’s.

·Completeeligibility verification, escalate medical information to our Clinical CaseManagers

·Triageand prioritise caseloads considering urgency, geographical locations, service requiredand member expectations

·Coordinateoutpatient care, inpatient hospital admissions, emergency evacuations and ourAir Ambulance

What you’ll need

·Previousexperience within customer services

·If you haveexperience within in an insurance and/or healthcare environment even better!

·A medicalbackground would be an advantage as would experience handling insurance claims

·Excellentcustomer service skills including both verbal and written skills

·You’llbe a good problem solver with a practical and methodical approach

·Initiativeand the ability to prioritise varied and important tasks is important

·You’llneed to be able to display a high level of empathy and understanding

·Teamworkis at the heart of everything we do, so you should be an effective collaborator

·Accuracyand a keen eye for detail is essential

The Perks


·7% CompanyPension

·Privatehealthcare + discounted lifestyle benefits including gym membership, flights& hotels, Starbucks, cinema tickets

·Life Insurance

·Income protectioninsurance

·25 days holidayplus bank holidays – rising to 30 days after 5 years!

·We’ll help you growby providing support for your professional development

·Fresh fruit anddrinks

·Monthly employeeappreciation lunches

·Social activities– we work hard but like to have fun too!


We’d love to hear from you, so don’t forget to followus on Twitter, LinkedIn or find us on Facebook!

Click To Review Our Benefits (PDF)


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