Group Retiree Senior Account Director (63851BR)Primary Location: Downers Grove, IL
Additional Locations: IL-Chicago, IL-Downers Grove, TX-Dallas Apply
63851Fundamental Components: Achieves annual target retention rate with existing customers, spending 80% of time on activities related to retaining the large group clients, growing the membership within the respective book of business and ensuring a best in class experience for both the client and retiree members.
Develops and executes a comprehensive strategic plan for each client which includes demonstrating thought leadership in the Medicare and retiree experience space, updating clients on enhanced program features and Aetna innovations.
Delivers organized, polished presentations of solutions, with benefits tied to the constituent’s business needs.
Facilitates external meetings, including planning the meeting, develops materials and leads the prep.
Identifies and capitalizes on emerging trends in the marketplace by participating in community and industry events as an Aetna representative.
Builds and maintains productive relationships with plan sponsors and brokers/consultants for their respective book of business.
Supports large case implementations for new business that is being added to the respective book of business and this role will be responsible for retaining over the long term.
Collaborates within and across the Medicare business and enterprise teams, including sharing relevant industry and competitive data within and across business units and segments to support the development of new product initiatives.
Mentors and supports peers, and sales team. Background Experience:
- 7-9 years industry experience with complex national sales and/or client management (large group clients with greater than 50k member lives).
- Medicare Advantage product knowledge and experience is preferred.
- Deep experience in project management with respect to client support/initiatives.
- Experience collaborating across matrixed organization with sales, product, underwriting, operations, and compliance.
- Licensure as required.
- College degree or equivalent experience.
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