Training & Quality ClinicianPrimary Location: Doral, Florida
Additional Locations: CA-Chatsworth, FL-Doral, KS-Goodland, MA-Wellesley, MD-Cumberland, ND-Bismarck, SC-Columbia, TX-Austin Apply
Full time telework opportunity open to candidates across the country.
Responsible for conducting audits of current processes, reports, and procedures to identify process improvements and issue resolutions. Develops and conducts medical management staff training based on outcomes of clinical audits.
Provides ongoing and random qualitative and quantitative analysis of the business process, clinical systems, tools, and staff competencies using organizational performance measurements to ensure compliance with government regulations and corporate policy. Reviews and evaluates internal controls are in place to ensure ongoing compliance. Identifies, documents, and reports any transaction errors in a timely manner to ensure prompt resolution. Tracks and trends audit results, providing feedback to management.
Recommends corrective action and facilitates the implementation of remedial and process improvement plans. Develops and conducts medical management staff training based on outcomes of clinical audits. Implements training programs to increase role specific consistencies and efficiencies related to process work flows. Measures outcomes of clinical staff training and identifies key findings to ensure effective alignment of training content and method of delivery with business objectives and staff performance requirements.
Promotes continuing compliance with accreditation and/or applicable regulatory body requirements including but not limited to: company’s ethical, fraud, abuse, and compliance policies and expectations, utilization management policies, procedures and workflows, key accreditation standards, and HIPAA regulatory standards related to use of PHI. Facilitates communication of relevant findings to corporate Compliance Department and/or Corporate Privacy/Security Officer. Performs other duties as required.Background Experience:
A current clinical license in the state where job duties are performed is required based on the clinical sector supported and may include any of the following: LPN, RN, LCSW, LMFT, LMHC, LMSW, and/or LPC.
Previous (3+ years) experience in a managed care clinical operations environment (utilization management, case management, and/or behavioral health case management) required.
Excellent verbal and written communication skills preferred
Experience in designing, developing, and instructing training programs preferred
Ability to use standard corporate software packages and corporate applications preferred
Strong data analysis and report preparation skills preferredRequired Skills: General Business - Maximizing Work Practices, Leadership - Collaborating for Results, Leadership - Driving a Culture of Compliance Functional Skills: Clinical / Medical - General Management, Clinical / Medical - Quality management Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Education: Mental Health - Licensed Clinical Social Worker, Nursing - Registered Nurse (RN) Potential Telework Position: Yes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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