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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Account Manager Western Region

Primary Location: Denver, CO
Additional Locations: AZ-Scottsdale, CA-Los Angeles, CA-San Francisco, CA-W. Sacramento, CO-Denver, NE-Omaha, NM-Albuquerque, NV-Reno, OR-Portland, WA-Seattle
PayFlex has been in the benefits administration business for more than 30 years, dedicated to health care account offerings. We help nearly three million members across the country fund their out-of-pocket health care expenses with pre-tax dollars and lower their taxable income. Our experience has propelled us forward to evolve our offerings beyond the standard pre-tax offerings and with a refocused purpose to make it simple to plan, pay, and save for personal well-being. As part of CVS Health, we’re on the verge of revolutionizing the consumer well-being journey.

Cultivates strong relationships with the Field Account Executive/Account Managers, brokers and Plan Sponsors. Provides superior Consumer Fund Services knowledge of products, services and financial arrangements to allow the retention and growth of existing customers and effectively impact new sales growth.

Fundamental Components:
Oversees a block of business to retain profitable customers and help grow the business through increased participation, issue resolution and superior service.Participates in the delivery of renewals.
Recommends appropriate solutions for retention issues.Plays an “Executive Sponsorship” role and develops strong, effective relationships with key producers and Plan Sponsors.
Facilitates cross-functional solutions to service issues and works collaboratively cross-functionally.Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas.
Builds effective working relationships across all functions and within assigned territory, i.e., health sales and service colleagues.
Participates in finalist presentations with National and Regional Sales Rep.Participates in Plan Sponsor/broker meetings as necessary, but at least annually, for assigned book of business.
Provides product and service updates to Plan Sponsors, brokers and Health Acct. Mgrs for existing business.
Coordinates annual enrollment activities for new and existing National and Regional clients, including Benefit Fairs.Assists with cross sell opportunities, as needed.Helps Sales Rep develop and deliver strategic plans relative to retention goals.

Background Experience:
3-5 years client service or account management experience related to Employee Benefits Programs and Product specialist for system tools.
Strong client support experience with Mid level National Accounts
Able to solve client issues
Good business acumen skills
Professional communication both written and verbal skills

Additional Job Information:
The primary location for this position is Denver, CO
Other locations are: CA, AZ, NM, NV, UT, WA and NE.

Required Skills:
Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs, Service - Working Across Boundaries

Desired Skills:
General Business - Communicating for Impact, General Business - Demonstrating Business and Industry Acumen, General Business - Maximizing Work Practices

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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