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Nurse Careers

At Aetna, we’re pioneering a total approach to health and wellness, focusing on the whole person - body, mind, and spirit. Our more than 4,000 nurses are central to turning our member’s health ambitions, big and small, into achievements. Your role will include helping members stay well, manage health conditions, and access the right care at the right time. As you do this, we’ll support you in achieving more in your life and your work.

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Success Profile

What makes a successful nurse? Here are the traits we are looking for:

  • Collaborative
  • Deadline-oriented
  • Organized
  • Problem Solver
  • Results Driven
  • Technology Savvy
  • Adaptable
  • Compassionate
  • Detail Oriented
  • Flexible
  • Good Listener
  • Open Minded
  • Responsible
  • Team Player

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Benefits

  • Health

  • Wellness

  • Financial

  • Paid Time Off & Disability

  • Life Insurance

  • Additional Benefits

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Job Details

Workers Compensation Telephonic Case Manager (RN)

Primary Location: Dallas, Texas
Additional Locations: TX-Dallas
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Description:

This role sits on-site in Dallas, TX.

Responsible for telephonically assessing, planning, implementing and coordinating all case management activities associated with an injured employee to evaluate the medical and disability needs of an injured worker and facilitate the patient’s appropriate and timely return to work. Acts as a liaison with patient/family, employer, provider(s), insurance companies, and healthcare personnel.



Fundamental Components:
Works telephonically with workers’ compensation patients, employers, providers, and claims adjusters to coordinate and assure proper delivery and oversight of medical and disability services. Performs pre-certification process for prescribed treatment by gathering relevant data and information through clinical interviews with the injured employee, provider(s), and the employer. Evaluates and coordinates medical and rehabilitative services using cost containment strategies. Plans a proactive course of action to address issues presented to enhance the injured employee’s short and long-term outcomes. Assesses and identifies barriers to recovery; determines goals, objectives, and potential alternatives to care. Works as an advocate to promote the injured employee’s best interest, addressing treatment alternatives, coordination of quality, cost effective health care and rehabilitative services. Assists the injured employee by providing medical and disability education and coordinating on-site job analysis, work conditioning, functional capacities, and ergonomic evaluations. Negotiates and assists employers with the development of transitional sedentary or modified job duties based on the injured employee’s functional capacity to ensure the injured employee’s safe and timely return to work. Monitors, evaluates, and documents case management activities and outcomes including, but not limited to, case management approaches, over or under utilization, inappropriate care, effective treatment, permanent or temporary loss of function, failed or premature return to work, and non-compliance. Adheres to all appropriate privacy, security and confidentiality policies and procedures. Performs other duties as assigned.

Background Experience:

-Registered Nurse (RN) with active TX state license in good standing required and ability to obtain additional state licenses as requested.

-Minimum of 2 years clinical practice experience required.

-1.5+ years of previous workers compensation case management experience required ( 3 years preferred)

-Strong analytical skills used to identify and resolve problems required.

-Previous utilization review experience preferred.
-Additional national professional certification (CRC, CDMS, CRRN, COHN, or CCM) required or eligible to test within first year of employment
-Effective communications, organizational, and interpersonal skills required.



Additional Job Information:
This job will be working onsite in the customer's claim office, interacting daily with claims examiners in collaborative efforts to progress injured workers towards return to work and medical recovery.

Required Skills:
Benefits Management - Interacting with Medical Professionals, Benefits Management - Understanding Clinical Impacts

Desired Skills:
Sales - Negotiating Collaboratively, Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs

Functional Skills:
Medical Management - Medical Management - Case Management, Nursing - Case Management, Nursing - Disability, Nursing - Medical-Surgical Care

Technology Experience:
Desktop Tool - Microsoft Explorer, Operating System - Windows

Education:
Nursing - Certified Case Manager (CCM), Nursing - Certified Occupational Health Nurse, Nursing - CRRN - Certified Rehabilitation Registered, Nursing - Registered Nurse

Potential Telework Position:
No

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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