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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Director, Client Solutions Lead

Primary Location: Dallas, Texas
Additional Locations: TX-Dallas
Proactively lead and manage the account resources that make up a Client Solutions Team (CST) focused on earnings, revenue, membership retention and growth as well as customer satisfaction for assigned book of business. Facilitate effective team development and succession planning.


Fundamental Components:
CUSTOMER MANAGEMENT: Own development and execution of Client Solutions Team (CST) business plan. Accountable for book of business earnings, revenue, and membership performance. Act as Senior Customer and Consultant Relationship Manager, as well as own/manage relationship with key distribution partners. Act as Senior Lead for sales and retention efforts (collaborate with assigned VPCM as appropriate). Act as Senior Solutions Advisor identifying earnings growth, customer savings, health improvement and member experience strategies. Act as Senior Representative for internal/external messaging and reporting processes. Ensure team delivery of customer commitments. Establish customer account stewardship plan and lead team execution and accountability. Responsible for effective quarterly business review process that demonstrates program performance and solutions development with detailed action plans including timelines. Skilled in audit preparation and customer experience facilitation. PEOPLE MANAGEMENT: Day-to-day performance management and ongoing performance appraisal. Talent assessment and calibration. Compensation assessment and recommendations. Training and skill development. Coaching and feedback. Succession/advancement readiness and recommendations.

Background Experience:
15+ year’s industry experience.5+ years of Account Management experience. Bachelor's degree or equivalent experience required.

Additional Job Information:
This position is a critical part of the National Accounts leadership team in South Central.

Required Skills:
Benefits Management - Shaping the Healthcare System, Finance - Creating Profitable Customers, General Business - Communicating for Impact

Desired Skills:
Sales - Delivering on the Promise, Sales - Negotiating Collaboratively, Service - Managing Organizational Dynamics

Functional Skills:
Communication - Management: < 25 employees, General Management - Multi-functional management: < 25 employees, Management - Management - Health Care Delivery, Planning - Strategic, Products-Medical - All Aetna Open Access Plans

Insurance - Life and Health Insurance License

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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