Director, Client Solutions LeadPrimary Location: Dallas, Texas
Additional Locations: TX-Dallas Apply
61738Fundamental Components: CUSTOMER MANAGEMENT: Own development and execution of Client Solutions Team (CST) business plan. Accountable for book of business earnings, revenue, and membership performance. Act as Senior Customer and Consultant Relationship Manager, as well as own/manage relationship with key distribution partners. Act as Senior Lead for sales and retention efforts (collaborate with assigned VPCM as appropriate). Act as Senior Solutions Advisor identifying earnings growth, customer savings, health improvement and member experience strategies. Act as Senior Representative for internal/external messaging and reporting processes. Ensure team delivery of customer commitments. Establish customer account stewardship plan and lead team execution and accountability. Responsible for effective quarterly business review process that demonstrates program performance and solutions development with detailed action plans including timelines. Skilled in audit preparation and customer experience facilitation. PEOPLE MANAGEMENT: Day-to-day performance management and ongoing performance appraisal. Talent assessment and calibration. Compensation assessment and recommendations. Training and skill development. Coaching and feedback. Succession/advancement readiness and recommendations. Background Experience: 15+ year’s industry experience.5+ years of Account Management experience. Bachelor's degree or equivalent experience required. Additional Job Information: This position is a critical part of the National Accounts leadership team in South Central. Required Skills: Benefits Management - Shaping the Healthcare System, Finance - Creating Profitable Customers, General Business - Communicating for Impact Desired Skills: Sales - Delivering on the Promise, Sales - Negotiating Collaboratively, Service - Managing Organizational Dynamics Functional Skills: Communication - Management: < 25 employees, General Management - Multi-functional management: < 25 employees, Management - Management - Health Care Delivery, Planning - Strategic, Products-Medical - All Aetna Open Access Plans Education: Insurance - Life and Health Insurance License Potential Telework Position: Yes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests
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