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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Care Management Associate

Primary Location: Dallas, TX
Additional Locations: TX-Dallas
Support comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services. Promotes/supports quality effectiveness of Healthcare Services.

Fundamental Components:
The Care Management Associate (CMA) would:
  • Outreach members for intake into Case Management
  • Complete initial screenings to determine medical needs
  • Provide assistance for care coordination
Fundamental components and physical requirements include, but are not limited to:
  • Promote communication, both internal and external
  • Enhance effectiveness of the program
  • Protect the confidentiality of member information
  • Adhere to company policies
  • Sedentary work involving significant periods of sitting, talking, active listening in an office based cubicle setting
  • Effectively participate on a team which includes internal and external participants
  • Have proficiency with computers to navigate through computer systems

Background Experience:
2-4 years experience as a medical assistant, office assistant. High School Diploma or G.E.D.
Candidates should possess good organizational skills; typing skills 50 wpm; computer proficiency; business telephonic experience; customer service skills.

Additional Job Information:
  • Effective communication, telephonic and organization skills.
  • Familiarity with basic medical terminology and concepts used in care management.
  • Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.
  • Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
  • Ability to effectively participate in a multi-disciplinary team including internal and external participants.

Required Skills:
General Business - Communicating for Impact, Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs

Desired Skills:
Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Maximizing Healthcare Quality

Technology Experience:
Desktop Tool - Microsoft Outlook

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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