Sr. Implementation MgrPrimary Location: Columbia, South Carolina
Additional Locations: SC-Columbia Apply
60523Fundamental Components: Acts as the single point-of-contact for benefit plan implementation; Mediates and coordinates resolution of all project deliverables and implementation related issues.
Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements.
Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; Engages team members to follow-through on their responsibilities and tasks.
Evaluates impact of customer-requested exceptions and develops reasonable alternatives to satisfy client’s needs while minimizing impact on Aetna system’s and operations; Identifies, communicates and tracks cost sensitive items not included as part of the standard process and highlights them for consideration in the determination of rate adjustments or renewal activity, and to minimize expense gaps.
Collaborates on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Aetna’s systems, administration and reporting requirements.
Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.).
Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization; contributes to development of new or updated implementation tools, resources, and materials.
Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both Aetna and clients.
Participates in customer finalist meetings representing the capabilities of the organization’s implementation services process; Identifies opportunities for cross sales and account rounding of additional Aetna products and services throughout the implementation process.
Leads critical initiatives that contribute to the development of new or updated implementation tools, resources and materials.
Participates in the development and introduction of new products, and identifies the potential impact to workflows and the overall implementation process; May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products.
Furnishes essential feedback on the effect new products lend to the implementation process.
May assist with the selection of implementation staff and the development of training activities; Mentors and coaches new/junior staff members.
Background Experience: 5 years in depth knowledge of Aetna's spectrum of products, services and system capabilities.
Project management and leadership experience.
Experience preparing and delivering presentations.
Experience interacting with various levels of the organziation to effectively influence others and achieve optimal results.
7 years healthcare industry experience.
Bachelor's degree or equivalent experience.
Additional Job Information: In depth knowledge of department functions that is sought by others.
Exercises creativity and innovation in achieving project results.
Strong interpersonal communication skills using active listening and open ended questions to encourage others' points of view to influence others to achieve best practices.
Strong analytical skills and innovative problem solving abilities.
Negotiation and conflict resolutions skills across various levels of the organziation.
Attention to detail and accuracy while focusing on overall project deliverables.
Effective verbal and written communication skills.
Highly organized and able to quickly prioritize multiple assignments with high quality results.
Required Skills: Leadership - Collaborating for Results, Leadership - Creating Accountability, Leadership - Developing and Executing Strategy Potential Telework Position: Yes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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