Primary Location: Chicago, IL Additional Locations: IL-Chicago Apply
Description: The primary objective of the Service Center Strategy and Solutions leader position is to represent bswift’s service center delivery, technology and best practices to current and prospective bswift clients. This leader plays a key role supporting bswift’s sales team ensuring bswift’s service center capabilities and delivery model are solutioned to ensure each client’s model is efficient, valued and successful. The Service Center Strategy and Solutions lead also acts as a key liaison from Implementations to ongoing delivery for the service center. The lead must have deep passion for customer experience and be highly competent with service center operations.
Fundamental Components: Responsibilities include, but are not limited to:
Own and manage all sales activity related to bswift service center
Participate in responding to proposal questions and requirements definition related to service center delivery throughout the sales process
Participate in client-specific service center pricing models throughout all phases of a pursuit
Document and track prospective client deal models, including staffing, pricing, and risks identified
Coordinate all service center related sales activities and marketing materials with bswift sales enablement and marketing teams
Assist the Sales Lead with meeting preparation by reviewing and/or providing service center presentation materials as needed
Participate and lead meetings for prospective clients representing bswift’s service center delivery and best practices
Coordinate and prepare resources for all onsite service center sales meetings including service center presentation, tours, and demos
Participate in new client kickoff meeting to ensure optimal continuity and perspective throughout the sales process
Be accessible as a resource to service center operations for any questions that may arise after the conclusion of the sales process
Work with service center operations to continuously refine and improve processes
Provide trend analysis and process improvements based on market, client individual subject matter expertise in this space.
10+ years Employee Benefits administration or industry related experience, including leading Service Center Operations.
Detailed knowledge of employee benefits and related technology solutions
Significant customer service experience and customer service orientation
Strong people navigation skills
Strong verbal and written communication skills
Comfortable and strong presence in client-facing environments to help build client confidence around our capabilities and solutions
Ability to assist in and efficiently solve complex problems
A leadership style that reflects and reinforces bswift core values
Collaboration approach that reflects and reinforces bswift core values
Willingness to work nights and weekends when necessary
Potential Telework Position: Yes Percent of Travel Required: 25 - 50% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
At Aetna, we are pioneering a total approach to health and wellness and we need talented candidates like you to join our team. Become a member of our talent community to be the first to know about career initiatives that match your skills and interests as they become available, in addition to details on upcoming events, networking opportunities, and news about Aetna.