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Senior Partner Manager

Primary Location: Chicago, Illinois
Additional Locations: IL-Chicago
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POSITION SUMMARY

bswift is currently seeking an experienced Senior Partner Manager to join our Practice Leadership team. The Senior Partner Manager (SPM) will serve as the primary point of contact to our vendor partners, internal team members and bswift clients by coordinating products, services, and best practices across bswift.

The Practice Leadership team is responsible for ensuring that client teams have the knowledge, tools and resources to serve clients well. Taking learnings from every client engagement, they will create and maintain best practice approaches and documentation, evolve processes, and provide input to the product management function, while driving innovation, process improvement and knowledge management throughout client services. In other words, creating and maintaining institutional knowledge.

Fundamental Components:
  • Continually update documentation, products & services as requirements change (this includes best practice documentation, playbooks, benefit class matrix, requirements document, rates, permissions, field options, site text, playbooks, project plans, etc.)
  • Serve as a system expert by helping to manage and provide technical guidance during client/vendor implementations; manage ongoing maintenance/updates to client/vendor plans and materials; audit and test plans and materials
  • Test client and/or MY level plans and sites for quality assurance; track and monitor the resolution of issues
  • Create and/or assist with creation of bswift or department specific process and training documentation
  • Conduct billing reconciliation when applicable
  • Assist in business development, sales, and marketing activities
  • Assist client(s) in the setup and maintenance of vendor files (electronic data integration)
  • Communicate clearly with clients, carriers, vendors, third parties and co-workers in a pleasant, professional manner with a can-do attitude
  • Coach and mentor team members, including vendor teams, internal bswift resources; may also mentor new hires to assist with onboarding and training
  • Lead a team to coordinate with other bswift resources (product management, development, call center) to meet client/bswift/vendor deliverables; including, but not limited to:
    • Seeking global solutions that will help deliver a seamless best practice solution across the organization
    • Creating and maintaining documentation
    • Configuring system as needed for annual benefit program changes/acquisitions
    • Executing on non-automated service delivery processes to satisfy scope requirements
    • Researching and resolving vendor/client inquiries regarding system and process issues
    • Training vendors/clients/co-workers on new and existing system features and services (prepare and conduct technical/product presentations and demos as required)
    • Testing new and existing system functionality to ensure accuracy of system configuration
  • Provide resolution of vendor/client/bswift issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolution
  • Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems
  • Work closely with one, or more, SVPs/VPs/Directors to provide outstanding support during implementation and/or ongoing

  • BACKGROUND/EXPERIENCE desired:
    • Ability to operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere
    • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
    • Must be able to quickly sort through complex subject material
    • Strong analytical skill-set and ability to effectively use data for strategy
    • Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
    • Must possess a passion for teamwork, client service and reaching business results through problem solving


    EDUCATION

    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


    ADDITIONAL JOB INFORMATION

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.





    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.





    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)

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