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Information Technology

Aetna IT is committed to keeping our members at the heart of everything we do. Our top-talent workforce delivers leading-edge technology, drives innovation, turns vision into action and challenges the art of the possible. We provide best-in-class services to our members by delivering groundbreaking healthcare tools, enabling consumer-friendly interactions and protecting data security. Your mission will be to deliver innovating technology solutions including: Hybrid cloud infrastructure, artificial intelligence/machine learning capabilities and infrastructure as code.

Aetna, a CVS Health Company, is a company with a world-class IT team and we will be counting on you to carry on our success as the preferred provider of infrastructure services for our business partners.

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What makes a successful Information Technologist?
Here are the traits we are looking for:

  • Adaptable
  • Collaborative
  • Communicator
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  • Problem-solver
  • Results Driven
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  • Technologically savvy
  • Versatile
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Job Details

Senior Application Support Analyst

Primary Location: Chicago, Illinois
Additional Locations: IL-Chicago
Assume responsibility for various data or DART administration related tasks that can described by aprocess and do not require developer skills.

Fundamental Components:

·DART user security administration.

·Ensure the management of Service Requests follow documented standard


·Managing DART metadata and user catalogs releases, patches.

·Miscellaneous administrative work, for example gathering SOC II audit documentation.

·Excellent communication skills and positive attitude with internal / external customers required

Background Experience:

Background/Experience Desired

4+ years work experience that reflects a proven track record or proficiency in the competencies (Fundamental Components) noted or equivalent work.


Bachelor's degree or equivalent experience.

Functional Experiences

Functional - Information Technology/Application maintenance & support/4-6 Years

Required Skills

General Business/Maximizing Work Practices/ADVANCED

Service/Handling Service Challenges/ADVANCED

Service/Working Across Boundaries/ADVANCED

Additional Job Information:
Ability to work effectively with business areas and IT management and staff.
Good judgment.
Good communication skills.
Strong analytical skills.

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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