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Senior Account Manager

Primary Location: Chicago, IL
Additional Locations: IL-Chicago
bswift is currently seeking an experienced Senior Account Manager to join our Channel Partners team.
Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

The bswift platform offers states and private entities a flexible, robust, web-based solution specializing in shopping, enrollment and eligibility, billing, reporting and interfacing with carriers.

Fundamental Components:

The Senior Account Manager (SAM) serves predominantly as a secondary and at times a primary point of contact to our Channel Partner clients, internal team members and partners helping to implement and maintain client web sites. This individual will:
  • Work closely with one, or more, Client Relationship Manager (CRM) to provide outstanding client support during implementation and/or ongoing client service in a timely fashion
  • Prepare and conduct technical/product presentations and demonstrations; Organize and lead training sessions for both clients and the internal team members ranging from site functionality and new enhancements/products
  • Assist with all client site, process and training documentation; owning, at time, department specific processes and documents
  • Serve as a system expert by helping to manage client implementations; manage ongoing maintenance/updates to client sites; audit and test client sites
  • Conduct billing reconciliation when applicable
  • Be knowledgeable about and respond to client questions about bswift products and their uses
  • Assist client(s) in the setup and maintenance of carrier and payroll files (electronic data integration)
  • Track and monitor issue(s) until resolution (i.e. tickets, enhancements, emails, etc.)
  • Communicate clearly with clients, carriers, vendors, third parties and co-workers in a pleasant, professional manner with a can-do attitude; keep emotions under control
  • Shares ideas and client needs with internal teams
  • Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems
  • Coach and mentor team members, including client teams, Analysts & Project Specialists; may also mentor new hires to assist with onboarding and training
  • Develop and implement fulfillment procedures, when needed
  • As-Needed:
    • Responsible for special projects
    • Serve as back-up to or in lieu of CRM(s) as needed; lead and create agendas for client meetings; maintain ongoing documentation (project plan, etc.); acts as overall client relationship lead, maintaining and nurturing senior-level relationships at the client, delivering additional /new solutions & product information and acting as the team’s escalation point for all client-related issues
    • Assist in sales and marketing activities
    • Work closely with Product Development and IT teams to test enhancements and system releases ensuring all is functioning properly
    • Client-related travel

Background Experience:
  • Bachelor's degree (B. A. or B.S) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.
  • 2+ Years of client/account management and/or bswift Account Manager experience preferred
  • 2+ Years of experience with Employee Benefits/Open Enrollment process
  • Must be proficient with MS Office and Adobe Writer tools – including: MSWord, MS Power Point, and Excel (VLOOKUP, Pivot Tables, Basic Functionality)
  • Ability to operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere
  • Ability to flexibly operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere
  • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
  • Ability to take initiative to meet challenges with resourcefulness and new/innovative approaches while maintaining a high level of quality
  • Must possess a passion for teamwork, client service and fun

  • Current or previous healthcare exchange/marketplace experience
  • Experience with basic SQL queries
  • Experience with data auditing
  • Experience with EDI

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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